Forum Discussion

GBDElectrical's avatar
GBDElectrical
User
25 days ago
Solved

Red Line on Invoice Attachment

Hi, I’ve been having issues for over 6 months now with a diagonal red line appearing on my invoices that are attached to customers invoices. I have been told to re size my logo to 80% and to tr...
  • Princess_R's avatar
    Princess_R
    22 days ago

    Hi GBDElectrical,

     

    I'm committed to resolving the issue with the red line on your attached invoices just as much as you are. I understand how frustrating it can be when the solutions provided thus far haven't resolved the issue, particularly when it affects your ability to serve your customers effectively. Our team is fully aware of this issue and is actively investigating the cause to find a permanent solution.

     

    I've raised a ticket and included your post for documentation purposes, ensuring it reaches the appropriate team for further attention. In the meantime, updating the logo saved in your invoice templates might help alleviate the problem. You can try opening your current logo file, taking a new snip or copy, saving it, and then uploading this revised version. This should create a lower-resolution logo, potentially resolving the issue.

     

    Feel free to reach out anytime you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
22 days ago

Hi GBDElectrical,

 

I'm committed to resolving the issue with the red line on your attached invoices just as much as you are. I understand how frustrating it can be when the solutions provided thus far haven't resolved the issue, particularly when it affects your ability to serve your customers effectively. Our team is fully aware of this issue and is actively investigating the cause to find a permanent solution.

 

I've raised a ticket and included your post for documentation purposes, ensuring it reaches the appropriate team for further attention. In the meantime, updating the logo saved in your invoice templates might help alleviate the problem. You can try opening your current logo file, taking a new snip or copy, saving it, and then uploading this revised version. This should create a lower-resolution logo, potentially resolving the issue.

 

Feel free to reach out anytime you need further assistance.

 

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

 

Cheers,

Princess