Hi FormerCustomer,
Thank you so much for your post, and I sincerely apologize for the experience you had with our customer service and for my delayed response. After reviewing your account, it appears that our team reached out to you via email on November 3, 2023, and is actively working on processing a refund to your account. Please allow up to 10 working days for the refund to be completed, and please accept my apologies for the time it has taken to resolve this matter.
We deeply regret any inconvenience this may have caused and genuinely appreciate your understanding. If you have any more questions or require further assistance, please don't hesitate to reach out again, and we'll be more than happy to help.
Regards,
Earl