Forum Discussion
This is so bad ! such a massive breach of privacy. This happened to us about 3 months ago. Myob brushed us off and had no explanation and denied it was 'a thing' then it happened again yesterday. My customer and us now know of a lady in Vic whos undergoing behavioural therapy treatement as well as her address and contact details.... Im sure she would not be thrilled about that!
Not to mention how incompetent we look to our customers when they recieve a random invoice...
Why is this happening? What is the solution? What is Myob doing about this?
- professormac10 months agoExperienced User
Hear, hear!
- Earl_HD9 months agoMYOB Moderator
Hi @everyone,
Thank you so much for your post and welcome to the Community Forum! I'm sorry to hear that you were having a problem about your invoices. I really appreciate your patience and understanding about this issue and I do apologize for the delayed response.
If you are finding something unusual on your invoices such as incorrect amounts or contact information for the client, it is recommended that you do review the invoice and company information in your MYOB Business to ensure that the details are correct.
Please do let me know how you go on this.
Regards,
Earl- InterlineBrie9 months agoContributing User
Not good enough, in the slightest.
MYOB glitched beyond an acceptable level, and that response is not good enough.
The error lays somewhere in your company's coding that allowed a completely different company's file to be visible.
- professormac9 months agoExperienced User
No
- Earl_HD9 months agoMYOB Moderator
Hi professormac and InterlineBrie,
My apologies for the late response. I have escalated this matter to the appropriate team for further investigation. Your patience and understanding regarding this issue are greatly appreciated. I will provide an update as soon as I have more information.
Kind regards,
Earl- professormac8 months agoExperienced User
It happend AGAIN to me today. My business name is Professor Mac, and I emailed an invoice for $165 to my client Anthony Smith using MYOB Essentials. Anthony received an invoice from me, but for $0 addressed to HSA Internal Jobs, Po Box 6798 Shepparton Vic 3630 (see attached invoice). In other words another MYOB user's private invoice.
This is a severe and urgent security bug in your system that has existing for 6 months and is yet to be fixed. You guys are absolutely appalling.
- professormac8 months agoExperienced User
Thanks for the PM, Earl. However I couldn't reply because your PM system is competely broken. Here's a screenshot. Appalled (as always).
- IPSSecurity2 months agoUser
Hi- this is second time that has happened to us as well. reading through the threads looks like there is no fix yet and other users are experiencing the same issue. not only this results in delayed payments but make us look really unprofessional
- Doreen_P2 months agoMYOB Moderator
Hi IPSSecurity,
We apologise for any inconvenience experienced due to wrong information in the invoice.
For us to be able to relay your concern to the relevant team that there are still users experiencing the incorrect information from the invoice received, we will send you a private message requesting additional details. Kindly check your inbox here in the Community Forum as we are looking forward to your response.
Best regards,
Doreen