Forum Discussion
This is so bad ! such a massive breach of privacy. This happened to us about 3 months ago. Myob brushed us off and had no explanation and denied it was 'a thing' then it happened again yesterday. My customer and us now know of a lady in Vic whos undergoing behavioural therapy treatement as well as her address and contact details.... Im sure she would not be thrilled about that!
Not to mention how incompetent we look to our customers when they recieve a random invoice...
Why is this happening? What is the solution? What is Myob doing about this?
Hi @everyone,
Thank you so much for your post and welcome to the Community Forum! I'm sorry to hear that you were having a problem about your invoices. I really appreciate your patience and understanding about this issue and I do apologize for the delayed response.
If you are finding something unusual on your invoices such as incorrect amounts or contact information for the client, it is recommended that you do review the invoice and company information in your MYOB Business to ensure that the details are correct.
Please do let me know how you go on this.
Regards,
Earl
- InterlineBrie9 months agoContributing User
Not good enough, in the slightest.
MYOB glitched beyond an acceptable level, and that response is not good enough.
The error lays somewhere in your company's coding that allowed a completely different company's file to be visible.
- professormac9 months agoExperienced User
No