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JasonDunks's avatar
JasonDunks
User
2 years ago
Solved

Exporting to Excel

We have recently changed to Office 365, I can no longer export reports to Excel. I have tried reinstalling MYOB.

I'm using MYOB 2022.5 that only got updated today

 

Any suggestions on how I can fix this

  • Mike_James's avatar
    Mike_James
    2 years ago

    Hi JasonDunks , from other forum posts reporting the same issue, a quick repair of Office may resolve this. 

     

    Assuming Windows 10, Office 365: Go to Add/Remove programs, then select Programs & Features at the top right. 

    Then find Office (Microsoft 365 Apps for Business...), select it and click the Change tab (at the top). Confirm to proceed, then tick Quick Repair, and click Repair to proceed.

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  • Mike_James's avatar
    Mike_James
    Ultimate Partner
    2 years ago

    Hi JasonDunks , one possibility  is that  Office 365 must be 32 bit for MYOB to be able to use it. Open Excel then select File, Account

    • JasonDunks's avatar
      JasonDunks
      User
      2 years ago

      Hi Mike

      I have checked excel we are running the 32 bit version

      • Mike_James's avatar
        Mike_James
        Ultimate Partner
        2 years ago

        Hi JasonDunks , from other forum posts reporting the same issue, a quick repair of Office may resolve this. 

         

        Assuming Windows 10, Office 365: Go to Add/Remove programs, then select Programs & Features at the top right. 

        Then find Office (Microsoft 365 Apps for Business...), select it and click the Change tab (at the top). Confirm to proceed, then tick Quick Repair, and click Repair to proceed.

  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    2 years ago

    Hello JasonDunks 

     

    Welcome to the Community Forum.

     

    As Mike_James  has mentioned you do need to be running the 32-bit of the windows office, so you will need to reinstall this and then AccountRight to repair the connection between the software and then you will be able to export through to Excel again. 

     

    Please let me know how you go.