Forum Discussion

LP1's avatar
LP1
Experienced User
9 months ago
Solved

opening myob - states backup in progress but not correct

When I try to open my MYOB file I get this message:   Back up in progress The company file is currently backing up  You can sign on once the backup is complete   There is no MYOB file open
  • LP1's avatar
    LP1
    9 months ago

    Hi All,  I finally had this resolved by calling MYOB who were able to reset our file within 1 minute so back operating as per normal.  Only frustration was no way to resolve without there direct assistance so had to wait 2 hours for them to open.

BR5's avatar
BR5
Contributing User
9 months ago

Having the same issue as well

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, BR5 

     

    Thanks for your post. 

     

    We were able to run a fixed script on your company file. Kindly log out and then log back into your account to see if the error message will appear again. Please let us know if you still require any further assistance with this. We are happy to assist you.

     

    Best regards,

    Doreen

    • BR5's avatar
      BR5
      Contributing User
      9 months ago

      Thanks for you quick response.  All working

    • JByrn49's avatar
      JByrn49
      Experienced Cover User
      8 months ago

      Hi

      We are having the same issue.  Backup completed fine last night.  This morning was are getting the MYOB file is backing up message.  Happened to two files we need for invoicing and shipping.  Please help ASAP.  I am sending this to as many community feeds that I can see hoping someone can help

       

      Kind regards

      Janelle

      • Leneth_A's avatar
        Leneth_A
        MYOB Moderator
        8 months ago

        Hi JByrn49, 
         
        Thanks for your post and welcome here to the Community Forum. Thank you for informing us about this. We apologize that you are facing issues with your company file because of the backup in progress. We appreciate your patience and understanding on this matter. 
         
        In this matter, I responded to your first post here in the Community Forum and sent you a private message requesting the needed information to assist you further. You may access this, by clicking on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears. 
         
         
        Please do not hesitate to return to the Community Forum if you have any further inquiries. Our team is always here to help. 
         
        If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
         
        Cheers, 
        Leneth