AlexBint
8 months agoExperienced Cover User
Unable to edit contacts
Hi, Since the update last week i am not able to edit any existing contacts. eg phone, email, type etc. They seem to be locked? I can only edit newley created contacts.
Hi AlexBint,
I'm sorry to hear that and thanks for confirming. Can you please try to clear your browser's cache and history or try logging in from a different browser?
Please do let me know how you go on this.
Regards,
Earl
No change. It appears to be all data that was brought foward from before the update. Can only edit anything that has been newly created. Items as well as contacts. I am loosing interest now as this is now costing a lot more time in the office on admin than it ever used to.
Hi AlexBint,
Thanks for confirming, I've sent you a private message to gather more information about this issue. Please check your inbox.
Looking forward to hearing from you soon!
Regards,
Earl
Hi Earl_HD,
Cant work out how to reply to you.
Sorry Im not trusting enough to supply that sort of account information.
Thank you
Hi AlexBint,
My apologies for the late response. I definitely understand where you are coming from. But, rest assured that we prioritize your security and privacy. We make sure that all of your information are secured and will be kept confidential. You can reply to my private message confirming the serial number and company file name. Confirming the serial number would allow me to resolve this issue for you.
Feel free to post again if you have further queries and one of us will be happy to help.
Regards,
Earl