Unable to edit contacts
Hi, Since the update last week i am not able to edit any existing contacts. eg phone, email, type etc. They seem to be locked? I can only edit newley created contacts.
Forum Discussion
Hi AlexBint,
My apologies for the late response. I definitely understand where you are coming from. But, rest assured that we prioritize your security and privacy. We make sure that all of your information are secured and will be kept confidential. You can reply to my private message confirming the serial number and company file name. Confirming the serial number would allow me to resolve this issue for you.
Feel free to post again if you have further queries and one of us will be happy to help.
Regards,
Earl
It looks like the only way to do this is to duplicate the client then editing can be done and then making the existing one in active. This is a **bleep** as it really means that no existing data in full was transfered over and there is a lot work in this. This also applies to Items as well. This upgrade wasnt really thought out very well as to the implications it will have on everyone. I seems to be the giant leap backwards......... I used to be a big fan of MYOB but now I am really conssedering changing to somwthing else.
Hi AlexBint,
Thank you for the response and I'm sorry to hear about your difficulties editing values in the application.
I suggest opening the User Access window, going to the Manage Roles tab and checking if there are read-only values in the specific access category.
If all of the corresponding roles you have are marked as Read & Write and you are still unable to edit anything, please send me the following information via private message.
- Serial number
- Full name and email address
- Company name
- Company file ID
- Screenshots of the Manage Roles window and information you are unable to edit.
We look forward to your response.
Thanks,
Genreve
