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ffaccounts's avatar
ffaccounts
Experienced Cover User
11 months ago
Solved

Error with Send update event

I am unable to process payroll today. Finalisation has been accepted, but I cannot record current pay. When I attempt to send an update event I am getting and error message which is advising to get in touch with MYOB. I have attached the message. I am currently on hold as well, but need urgent assistance so I can pay staff.

  • Princess_R's avatar
    Princess_R
    9 months ago

    Hi Pam1982,

     

    Thank you for providing the requested details.

     

    I've run some fixed scripts on your company file. You may now try to process your payroll. Please log out and log back in again.

     

    Please let me know if you're still experiencing the error message. I'm happy to assist further.

     

    Cheers,

    Princess

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  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    11 months ago

    Hi ffaccounts 

     

    Thank you for flagging this to us. Can you please confirm when the error appeared? To furtherly check on this. You may send us a Private Message with more details on your account  i.e Serial Number, Business Name, First and last name, Email address,  so I can investigate and look into it for you. 

     

    I am happy to assist you further. 

     

    Thanks, 

    Cel

     

    • ffaccounts's avatar
      ffaccounts
      Experienced Cover User
      11 months ago

      Hi Cel,

      I did wait on hold for over 2 hours on Wednesday as I had 74 employees to get paid. A script had to be run over the data file as the was an issue with an employee card.

      Thank you 

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        11 months ago

        Hi ffaccounts 

         

        Thanks for your response.

         

        To further assist you with this, kindly send me a private message with the following details:

         

        • Serial number
        • Name of primary contact and email address
        • Business name
        • Company File ID (Help > About MYOB AccountRight)

         

        Best regards,

        Doreen

  • ffaccounts's avatar
    ffaccounts
    Experienced Cover User
    11 months ago

    The solution to this was a script needed to be run over the data file, as there was an issue with an employee card. The problem was solved on Wednesday after waiting on hold.

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      11 months ago

      Hi ffaccounts 

       

      Thanks for updating us.

       

      Sorry to hear about the experienced you've had. Glad to hear that it has been resolved already. When there is an issue opening the card file of an employee, then a fix needs to be done on our end. Please feel free to post again if you need assistance. We'll be happy to help.

       

      Best regards,

      Doreen

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