Doreen_P
MYOB Moderator
Joined 3 years ago
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Re: Spend Money window Account Right
Hey DJLJWLRCPC, To make the account numbers show up as well, head to: Preferences Windows, and check that the option labelled Select and Display Account Name, Not Account Number isn’t ticked so AccountRight shows both details in the list. That should bring the account numbers back into view. Cheers, Doreen7Views0likes0CommentsRe: Quoting: reordering existing line items
Hi bluegardens, Completely hear the frustration around not being able to reorder line items and the fact that this has been raised by plenty of users already. It’s logged as an enhancement for the product team rather than something with a locked‑in release date, so there’s no confirmed ETA I can share right now. The best way to add weight to it is to reach out to our team so they can add your account to this enhancement and receive an update once this has been implemented. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. Cheers, DoreenRe: Entries on 31/01/2026 not working
Hi PeterMc1, The issues you’re seeing with those 31 January invoices and credit notes definitely deserve a closer look. For the invoices not appearing in Open Invoices, a good first step is to double‑check the filter dates and make sure there aren’t any future‑dated transactions pushing them out of view. For the credit notes clearing the invoices but not reflecting correctly in the Receivables or Payables Reconciliation reports, make sure the date you applied the credit notes matches the period you’re reporting on, as the application date is what drives the balances in those reports. If things still aren’t lining up after checking those details, feel free to reach out to our team so they can dig into the file with you. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. Cheers, Doreen11Views0likes0CommentsRe: Negetive closing statement balance
Hey myob20261, The negative closing balance you’re running into often happens when a reconciliation is done using a date earlier than your latest completed one. I've found this Community Forum post with steps on how to fix the negative closing balance. If you run into the same balance after following the steps from the post, you can reach out to our team Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. They can also help you with negative closing balance. Cheers, Doreen3Views0likes2CommentsRe: very very slow program
Hey Espeng, Appreciate you sharing your experience moving from Premier 19 and how slow things feel in AccountRight. Since everything on your end has already been checked, here are a couple of things that can still affect speed when working online: Internet connection needs at least 0.5 Mbps upload for AccountRight to run smoothly. Antivirus programs can slow things down if they’re scanning AccountRight files, so adding exclusions can help. We also have this link with extra speed and performance tips for AccountRight if you want to try a few more tweaks. Cheers, Doreen11Views0likes0CommentsRe: Pay run not showing in STP
Hey Lawncare500, Really appreciate you laying out what your Accountant found and how it ties back to that missing STP pay run. With the thousand dollar gap showing up between the STP figures and the Summary of Payments report, you can reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. This way, they can trace exactly where that difference is coming from and make sure everything lines up properly on your end. Cheers, Doreen2Views0likes0CommentsRe: Cancelling Subscription
Hi dboerema, Sorry you’ve had such a frustrating time trying to cancel this subscription. I’ve reached out to the team who handle cancellations so they can take this off your plate, and they’ll email you if they need anything else. Once they’ve processed the cancellation, you’ll receive a confirmation email so you know it’s all sorted. Cheers, Doreen2Views0likes0CommentsRe: MYOB shutting down when edit employee card
Hey tweedy1, Good on you for checking in with your IT and following up about getting a repair script run on your file. For anything that needs a script run, our team are the best people to reach out to. As moderators, we don’t have access to the backend tools or account details needed to do that safely, but our support colleagues do. If you pop onto Live Chat via our virtual assistant, MOCA, the team there can access your file details and organise the repair script from their side. Cheers, Doreen5Views0likes0CommentsRe: Payroll Advice Report Issue
Hi MickyH75, Sorry the Payroll Advice report threw things off for you. What you’re seeing is actually correct because the report uses the payment date rather than the pay period when you set a date range. If you enter 06/02 to 06/12, it will include the pay run paid on 06/02, which is why the previous week appears. If you’re looking for the pay run that was processed and paid on 13/02, the date range just needs to include 13/02. If there’s still a variance in your totals, you can reach out to our team so they can check it for you. Just contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. Cheers, Doreen7Views0likes0CommentsRe: Change of primary contact
Hi Dollyopal, Sorry you’ve had to put in so much effort chasing this primary contact change, with all the emails, the calls and still being stuck. I’ve passed this straight to the team who handle these updates so they can take it from here. They’ll go over the documents you’ve already sent and will get in touch if they need anything extra. Once everything’s sorted, you’ll receive an email confirming the new primary contact. Cheers, Doreen2Views0likes0Comments