Doreen_P
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Re: Superannuation Receipt
Hi Acton1, Totally get why this feels clunky when you need supporting documents quickly for claims and compliance. If you’d like to push for this to be added, the best thing to do is vote on this related Ideas Exchange post so the product team can see there’s demand for a better way to get super payment receipts. Cheers, Doreen10Views0likes0CommentsRe: Import Function - No longer working
Hi RodBiddle, That’s an odd one, especially when the import stops partway and doesn’t create a log file at all. A couple of practical things worth testing first are: Splitting the import into smaller batches. Removing the lines that have already imported. Retrying with a freshly saved copy of the import file. Since you’ve already tested it from another PC and with another user, this doesn’t look like a one-off machine issue. If it keeps stopping without generating a log file, it’s best to reach out to our team. They can then check what’s going on in the file. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. Cheers, DoreenRe: Account Rite Offline Files
Hi Over-Boots, That’s a smart one to double-check before setting anything up. Using the same MYOB login to set up an MYOB Business Lite file shouldn’t affect your existing online AccountRight file. The files stay separate under the one login, rather than one replacing the other. If you’d like total peace of mind before going ahead, make sure to check with our team first. You can reach them by referring to the link Princess provided in the latter part of her response. Cheers, Doreen6Views0likes0CommentsRe: Bank feed down and support call centre says its closed even though it is 10:24 am
Hi Migrationexpert, Having to chase the same thing more than once would wear anyone down. Right now, the focus is on getting this properly sorted, not sending you through more back and forth. I’ve raised this with the right team so they can review the earlier concerns and the bank feeds issue together as one connected problem. Cheers, Doreen7Views0likes0CommentsRe: Lost Access to MYOB Payroll
Hi RYCTreasurer, Sorry you’re stuck in that position, especially with payroll being affected. I can see you’ve already got a case in place, and the advice on the case is that the team is looking into it and will contact you if they need anything further. While that’s being worked on, a couple of things worth trying are: Switch the file access between Owner and Admin and test again. Try opening it in a different browser. If it’s still showing the same “something went wrong” error after that, the best thing is to wait for the update on your case, as it’s already with the team reviewing it. Cheers, Doreen2Views0likes0CommentsRe: Super Payment Filter showing
Hi QC1, Nice pickup on that one. What you’re seeing can happen when a Pay Super transaction includes multiple super categories, like super guarantee and salary sacrifice. If any of the header sorting options are used on that screen, MYOB can show what looks like extra lines. The good news is those lines can’t be selected, won’t be added to the total, and can be safely ignored. So while they’re a bit messy to look at, they’re not actually being included in the payment batch. Cheers, Doreen4Views0likes0CommentsRe: Bank feed down and support call centre says its closed even though it is 10:24 am
Hi Migrationexpert, Sorry it’s been such a drawn-out one for you. We’ll pass your feedback on to the team who manage the phone lines, because the line definitely should’ve been open when you called this morning. If you still have the phone number you called, feel free to share it as well so we can pass that through to the team too. On the online payments auto-matching side, I’ve checked and can see it’s already been marked as resolved. If it’s still behaving the same on your end, it’s worth checking this help link on automatic matching of online payments and what can stop it from working. For BNZ bank feeds, there haven’t been any announcements about delays. It’s worth going to Banking → Bank Feeds and clicking Get Bank Transactions to give it a refresh. If it still doesn’t update after that, you can reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. so they can take a closer look. Cheers, Doreen16Views0likes2CommentsRe: Online payments no longer automatically reconciled and no joy with MYOB support
Hi Migrationexpert, Sorry for the delay in getting clarity on this. I’ve had a look at your support case, and there’s already been a reply there. From the notes, the reconciliation with online payments has already been resolved. If something’s still not lining up on your end, it’d be worth replying to that same case with the latest detail so the team can keep working with you from there. Cheers, Doreen3Views0likes0CommentsRe: How to change pay super option within MYOB
Hi SG2026, Makes sense to be pressure-testing this now, rather than in the middle of a tight payday super deadline. The advice you got on the phone is the right workaround. If you want to stop using the current Pay Super-linked fund, you’ll need to create a new super fund in the file. Make the name slightly different by adding a word or letter so it's treated as a new record. It does look like you can use an external APRA-regulated clearing house instead of MYOB Pay Super. The main thing is that under Payday Super, contributions still need to be paid with each pay cycle and reach the employee’s fund within 7 business days. It’s also worth checking this with the ATO to make sure your process stays compliant. Cheers, Doreen27Views1like2CommentsRe: Invoice number error (desktop)
Hi TPP1, That’s a sharp pickup, and you’ve narrowed the pattern down beautifully. For now, the cleanest workaround is to close and reopen the Sales window after recording a recurring invoice before starting the next normal one. That refreshes the invoice number and helps stop it from reusing the old one. It’s also worth making sure “Warn for Duplicate Invoice Numbers on Recorded Sales” is ticked in Preferences, so you’ve got that extra safety net turned on. Because this sounds like a repeatable bug rather than a setup issue, it’s also worth raising it with our team so they can check what’s happening from the steps you’ve already shared. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. Cheers, Doreen31Views0likes0Comments