Doreen_P
MYOB Moderator
Joined 3 years ago
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Re: Myob Teams app
Hi KirraLee, It can be a bit of a payroll puzzle when you have both casual and salaried staff, but here’s the lay of the land: Casual or hourly employees: MYOB Team is primarily designed for hourly employees. Depending on your Team location setup, they may be able to clock on and off or submit timesheets, with approved hours flowing through to the pay run. Salaried employees: Don’t assume they can use MYOB Team just to submit leave. Whether leave requests are available depends on the employee’s pay basis and your Team setup. Setup check: If you’re using timesheets, make sure Use timesheets to track employee hours is enabled in your payroll settings and that each employee is linked to the correct Team location and time-capture option. You can find more detail in Getting started with MYOB Team. If you have more questions about MYOB Team, you can also reach out to our Support team via the Contact Us page. Cheers, Doreen4Views0likes0CommentsRe: GST online filing problem Re: AccountRight
Hi Anna-UL, We’re aware of an issue where a GST return can show as Completed but not Filed in MYOB. Here’s what you can do: 1. Check myIR first: Log in directly to your company’s Inland Revenue myIR portal and check whether the 2 October lodgment appears in the GST section. If it’s showing as received in myIR, you’re compliant and the issue is a reporting sync delay in MYOB. If it’s missing from myIR, the return hasn’t left MYOB and you’ll need to retry the lodgment or file it through myIR. 2. Retry in a fresh browser session: Log out of MYOB, open an Incognito or Private Browsing window, log back in and try the final File Online or Lodge step again. You can also clear your browser history and cookies first. 3. Re-open and save the return: If the button is greyed out or still doesn’t respond, open the GST return and look for an option to edit or move it back to In Progress. Recheck the figures, then save or complete the return again to refresh the submission connection. Cheers, Doreen7Views0likes0CommentsRe: credit put into bank account
Hi newbie3, That’s a bit of a supplier-payment two-step, but it can be tidied up. Since the supplier was paid twice, keep both payments recorded in MYOB. Apply the first payment to the original bill, then record the second payment against that same bill. This creates a supplier debit for the extra payment. Apply the amount used for the later purchase to that new bill, then refund the remaining balance. If the supplier debit isn’t already showing, record the second payment against the original bill first. Go to Purchases > Purchase returns and debits, select the debit and choose Refund. Select the bank account where the refund was received, enter the refund date and exact remaining amount, then record it. Match the bank-feed refund to the refund transaction you recorded, rather than allocating it again. You can find the full steps in Supplier overpayments and double payments. If you’re unsure which account or tax code to use, it’s best to check with your accountant. Cheers, Doreen8Views0likes0CommentsRe: new employee onboarding incorrect email supplied
Hi CR62, Thanks for the screenshot. Sorry you’re having to play hide-and-seek with the onboarding options, especially when the invite needs fixing urgently. We’re aware of an issue where, when there are only one or two pending invites, the Cancel invite and Resend invite options may be hidden below the three-dot menu. As a workaround, Press the ... beside the employee invite. Hover over the invite. Scroll within the menu to reveal the options. If they still don’t appear, please send support team a screenshot of the menu, along with your product details and the number of pending invites, so the they can check the invite and advise on the next step. You can reach them via Contact Us page. Cheers, Doreen10Views0likes0CommentsRe: FREE MYOB STUDENT VERSION
Hi Tei-Eterika, Sorry your students are hitting a login roadblock, especially when authentication decides to be a bit cheeky. Whether you can work from a local datafile depends on the product: MYOB Business is browser-based, while AccountRight may have desktop or offline file options, but the file needs to be set up correctly and each user still needs the right access. It’s worth checking that each student has been invited using the correct email address, then working through these sign-in troubleshooting steps. If the issue continues, please email [email protected] with the product name and exact error message so they can check the access safely. Cheers, Doreen16Views0likes0CommentsRe: Pay-day Super
Hi HmmmReally, Sorry this left you stuck after processing the pay run, especially when you’ve been asking for emailed customer payment receipts for so long. We were aware of an issue yesterday when submitting super payments, and the good news is it’s now been resolved. We do read these posts, and feedback like this helps keep the gaps visible. If you run into the same issue in future, please continue processing your payments via your browser and check the MYOB Status Hub for incident updates. Cheers, Doreen19Views0likes0CommentsRe: Pay super issues with authorisation
Hi everyone, That sounds like a bit of a super-sized hiccup. We were aware of an issue yesterday when submitting super payments, but the good news is it’s now been resolved. If you run into the same issue in future, please continue processing your payments via your browser and keep an eye on the MYOB Status Hub for any incident updates. Cheers, Doreen31Views1like0CommentsRe: Customer entity name exceeds maximum character limit
Hi Renee3, Thanks for circling back on this one! There haven’t been any updates yet on increasing the customer name field character limit, but you can pop a vote on the Contacts: Increase the Name Field Character Limit idea to give our devs a friendly nudge from the community. Cheers, Doreen37Views0likes2CommentsRe: Reconcile to a bill
Hi Nathan83, You’re not asking any stupid questions at all, especially when you’ve been thrown into the deep end while supporting your family. You’re doing a great job working it all out. Once the bill is entered, use the bank-feed transaction to record it as a bill payment against that bill, rather than coding it as Spend Money: Open the bank transaction. Choose Match. Select the open bill and apply the payment. Approve or save the transaction. That creates the payment record in MYOB and should change the bill from Open to Closed. If it’s matched to a Spend Money transaction instead, the bill can remain open because MYOB hasn’t linked the payment to the bill itself. If the bill still won’t close, check that the payment amount, supplier and bill are the same, and that you haven’t already recorded a separate payment. These MYOB guides may help too: Matching bank transactions and Approving a bank feed. If you’re still having trouble, you can reach out to our support team through Contact Us for further assistance. Cheers, Doreen14Views0likes0CommentsRe: Payment error received by my Costa Rica customer
Hi Justine2025, Thanks for the screenshot. That’s a tricky one, especially when both manual card entry and Apple Pay are showing the same “Something went wrong” message. Let’s give those payment gremlins a little nudge: Re-create and send another invoice with the same details, then check whether your customer can complete the payment. Confirm whether your customer is eligible to pay using their bank account. Ask your customer to try again using a different device or network. If they’re using a mobile phone with Wi-Fi enabled, have them switch Wi-Fi off and use mobile data instead. Ask the payer to retry the payment with browser extensions disabled. If the issue persists, you can reach out to our support team via Contact Us page so they can investigate further. Cheers, Doreen18Views0likes0Comments