Doreen_P
MYOB Moderator
Joined 3 years ago
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Re: Online payment surcharge
Hi LF5 Thanks for the update. Kindly log in to your My Account to check your invoice as it may provide you the breakdown of what has been charged. I'll be providing you The Help Article Fees and charge for online payments with all the available information. Best regards, Doreen509Views0likes0CommentsRe: Access to bank feeds denied
Hey gillianb, The error "Cannot get bank feeds" usually happens due to capital letters or extra spaces in the email address. Here's what to check: Enter the email address in lowercase when signing in to the company file and getting the actual bank feeds. Manually type the email address instead of copying and pasting it to avoid any hidden spaces. If you still can't get bank feeds, reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount, for a closer look. Cheers, Doreen32Views0likes5CommentsRe: MYOB team - adding an activity (job)
Hi Gayathri1610, You may have missed a step in the set up. To enable employees to submit activities instead of just timesheets, check these settings: Go to Setup > Preferences > System Tab. Make sure the "I Use Timesheets for [...]" is set to Time Billing and Payroll. Once updated, the option to submit an activity should be available in the MYOB Team app. Cheers, Doreen7Views0likes0CommentsRe: MYOB Business Payroll
Hello samdwyer, Since reversing and reprocessing the pay run isn't a suitable option for you, there's another workaround to help match the pay run with the bank feed transactions: Create a Payroll Clearing Account. Go to Accounting > Chart of Accounts > Create account. If you already have one, you can skip this step. Set Up the Account. Create a detail account with the necessary settings as per the screenshot below. Allocate Transactions. In Bank Transactions, allocate the separate wage payments to the clearing account. Check General Ledger Report. Run a General Ledger Report (Reporting > Reports) to confirm that the payroll clearing account has a debit balance matching the allocations. Create General Journal Entry. In Accounting > General Journal, transfer the full pay amount between the bank account and the payroll clearing account. Verify the Balances. Run the General Ledger Report again to confirm that the journal offsets the payroll clearing account balance. Just a reminder, when completing the next bank reconciliation, make sure to reconcile the spend money allocations, the initial pay run and the general journal to balance. Cheers, DoreenRe: PayG Tax Deductions are not being deducted
Hi MelissaSQ, Since PAYG withholding isn't being calculated for one employee while it's working for others, here are a few things that's worth checking: Tax Table. Make sure the employee is set up with the right tax table. Tax-Free Threshold. When the tax-free threshold is claimed and earnings are within a certain range, PAYG may not be deducted. Exemptions. Check whether PAUG withholding is accidentally marked as exempt. You can check this link for more information. Cheers, Doreen4Views0likes0CommentsRe: Allocating Credit Note to another Card
Hey DebM, You can transfer credit notes between branches by refunding the first branch's credit note and putting it into a temporary clearing account. Once that's done, use those funds to create a new credit note for the second branch. For detailed steps on how to do this, check out this link. Cheers, Doreen8Views0likes0CommentsRe: I am unable to export reports to excel.
Hi vmw, The report not exporting without an error message isn't expected. Make sure you're using the latest version of AccountRight, as older versions can sometimes affect report exports. You can also use a different device to check if the report exports successfully. If you still can't export reports, make sure to reach out to our support team on Live Chat via our virtual assistant, MOCA, so they can check it. Cheers, DoreenRe: Error 4077 - Import / Export
Hi Cosmo1, Thanks for sharing the last four digits of your serial number and company file ID. I've run the script on your file, so you can import the updated item prices again and see if the error still appears. If it does, our support team on Live Chat via our virtual assistant, MOCA, can take a closer look. Cheers, DoreenRe: Emailed Invoices Bounce Back
Hi Karen673, Since your invoices are bouncing back, the supplier's email addresses may be blacklisted. You'll need to contact our support team directly on Live Chat via our virtual assistant, MOCA, so they can check and help resolve this. Cheers, Doreen8Views0likes0Comments