Doreen_P
MYOB Moderator
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Re: Why are MYOB Reports so slow in this day and age? Constant crashes, time outs, failures just trying to bring up 6-12 months of Sales History for 1 customer.
Hi nduro, Totally get the frustration here, staring at a spinning wheel. For AccountRight desktop, slow or crashing reports are usually from big date ranges + big/old files, especially when you’re trying to pull 6–12 months of history in one go. Quick wins to try: Run the report in smaller chunks (e.g. 1–3 months at a time) and keep filters as tight as possible. Export what you need to Excel/PDF for the sales team so you’re not re-running heavy reports all day. If it’s still crashing, it’s worth logging a support case via My Account with your file size, whether it’s online/local, and the exact report, so the team can check for any performance issues with your specific file. You can also contact them on Live Chat via our virtual assistant, MOCA. Cheers, Doreen6Views0likes0CommentsRe: Bank Reconciliation Broken / Offline... still
Hi SevenLevels, Totally get why this is driving you up the wall, especially when you’ve tried all the usual tricks already. The “Something went wrong” on the Reconcile Accounts page can happen when there’s a large number of unreconciled bank transactions sitting in the background. There hasn’t been an update yet on when this specific reconciliation issue will be fully resolved. It’s worth contacting our team again and asking to have your account added to the list of affected users for this issue. That way, once a fix is rolled out, you’ll get notified and won’t have to keep guessing if it’s been addressed. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. Cheers, Doreen5Views0likes0CommentsRe: Myob super payment status complete but not received in super funds
Hi ultratuneglen, Great question! In MYOB, “Complete” just means the Pay Super payment has finished processing on our side and been sent off to the clearing house/super fund. It can still be making its way through the fund’s own processing, so it might not show in the member account yet. Since the status is already completed, it’s best to reach out to our team so they can look up the payment, grab the reference details for you, and you can then check it directly with the super fund if needed. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. Cheers, Doreen3Views0likes0CommentsRe: Sick Leave
Hi kermie, Thanks for sharing the detail of the situation, it really helps paint the picture. For the sick leave, if you pay a full week but the employee only has 28.631 hours available, MYOB will show negative sick leave hours, and that’s normal. It just means the employee now effectively owes you those extra hours. If you don’t want the balance to go negative, only put 28.631 hours against sick leave. For the holiday pay being wrong for a long time, the cleanest fix is to work out what the correct current leave balance should be. After that, do a void pay to bring the hours to that correct figure and let it accrue normally from there. You can also check out this link about adjusting leave entitlements for more info and examples on how it all works. Cheers, Doreen6Views0likes0CommentsRe: Pay Day Super authorities
Hi L-Mac, Sorry for the runaround you’ve had. I’ve reached out to the team that handles Pay Super detail change requests, and this has now been actioned. You should see an update from them in your email, so it’s worth having a quick check there (including Spam/Junk) for their response. Cheers, Doreen6Views1like0CommentsRe: 14/04 Bank Feed delays ANZ (AU) and Bank of Sydney
Hi all, We've raised this error with updating bank feed and is being raised internally for the team to investigate, and it should appear shortly on either our Status Hub or the Bank feeds updates page once it’s officially posted there. It’s worth keeping an eye on those pages for the latest updates while the issue is being worked on. Cheers, Doreen9Views0likes0CommentsRe: Bank Feed Error
Hi everyone, Thanks for flagging this error when updating bank feed. It's being raised internally for investigation, and it should show up soon on either our Status Hub or the Bank feeds updates page once it’s formally logged there. In the meantime, keep an eye on those pages for live updates while the team digs into it. Cheers, Doreen29Views0likes0CommentsRe: Working Holiday Makers
Hi LDOG, You’re on the right track checking this. If you’re on the latest version of AccountRight, you’ve already got the most up to date tax tables, so you don’t need to update anything. For Working Holiday Maker – Registered, the 15% rate applies based on the ATO thresholds. You can see the exact brackets by opening the PAYG Withholding category in your file and checking the details there. If you need a flat 15% every pay, you can follow Genreve’s steps: Change the employee’s tax table to Withholding variation, and Enter 15% in the Withholding variation rate field. For more detail on how the PAYG tax tables work, you can also check this help link on PAYG tax tables. If you're still having issues with tax tables, You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. This way, they'll be able to check what's going on behind the scenes. Cheers, Doreen5Views0likes0CommentsRe: Subscription update required
Hi Minette, Totally understand why you’re feeling over it with all of this and thanks for the screenshot. From our side, there aren’t any outstanding invoices on your account that should be forcing you to update payment details or putting the file into read-only. It’s worth double-checking that the file you’re opening is the correct one and matches the active subscription. If you’re still seeing the “problems processing your payment/read only” message on that file, grab a screenshot and reach out again so the team can look at that exact file and message. You can contact them on Live Chat via our virtual assistant, MOCA. Cheers, Doreen12Views1like1CommentRe: Superannuation Payments
Hi cleanoptions, Sorry you haven’t had a response yet. Thanks for the update, and for narrowing it down to Living Super and double-checking all the details. We’ve tagged the team that’s handling your case so they can review this new info and get a response back to you. Cheers, Doreen2Views0likes0Comments