Doreen_P
MYOB Moderator
Joined 3 years ago
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Re: Annual leave suddenly depleting each payroll
Hey RitaS1, Thanks for the screenshot, it helps us see exactly what’s happening on your side. It’s rough seeing your team’s annual leave drop like that when you haven’t touched any settings and everything else in the pay looks spot on. A good place to start is checking the employee’s standard pay to see if the Annual Leave pay item has been added accidentally. If standard pay seems fine but the balance keeps dropping into negative, it’s worth reaching out to our team so they can take a closer look at the setup behind the scenes. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. Cheers, Doreen5Views0likes0CommentsRe: Subscription signup error
Hey MichelleMane_26, Thanks for the screenshot, it really helps us get a clear picture of what’s happening on your end. You don’t need an Australian bank account to sign up for an MYOB Business AccountRight Plus subscription, so you’re all good there. If you’re getting the 403 Forbidden message, check that pop‑ups aren’t being blocked and that the MYOB site isn’t restricted in your browser, as either of these can stop the payment from going through. It’s also a good idea to check with your IT team to make sure nothing in your network settings is blocking MYOB in the background. Cheers, Doreen10Views0likes0CommentsRe: Onboarding issues
Hey cieptyltd, You’re right that you can download and print the super information but there’s no built‑in option to print the rest of the employee details. The extra onboarding details sits in Flare, so if you need a printable version of that information, the best move is to contact Flare support. Cheers, Doreen2Views0likes0CommentsRe: Report showing staff hourly rates
Hey Rosemary_23, Sorry for the confusion. There isn’t a dedicated report in MYOB that shows all employees and their current rates in one place. To see someone’s pay rate, you’ll need to open each employee’s profile and check their pay details directly. Cheers, Doreen1View0likes0CommentsRe: trying to remove the novated lease setup from the main screen
Hey northwestphysio, Sorry that novated lease setup is still sticking around on your dashboard even after you went through the whole process and it didn’t finish. There’s no option to remove it from the dashboard, so it does need to be completed. If you’re still hitting issues trying to wrap it up and getting that “Something went wrong” error, I know you didn’t get the help you needed the last time you reached out, but our team really is the best way to get it sorted so the setup can finally go through without the headaches. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. Cheers, Doreen4Views0likes0CommentsRe: How to include weekend hours to annual salary
Hey westendpharmacy, Nice work double‑checking the figures and even trying to add the Saturday wage pay item on both the Wages and Standard Pay tabs to see if that would lift the annual salary. You're right that the annual salary on the pay slip is only calculated from the base hourly rate and the standard weekly hours in the employee card which is why it lines up with the weekday gross of $1,144.80 × 52 rather than the full $1,373.60. You can update the annual salary field in the wages section to match the total package you want to show on the pay slip, and you can still override the hourly rate or hours on Standard Pay or when you process the pay. If you're still having issues with annual salary, you can reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. Cheers, Doreen5Views0likes0CommentsRe: Spend Money window Account Right
Hey DJLJWLRCPC, To make the account numbers show up as well, head to: Preferences Windows, and check that the option labelled Select and Display Account Name, Not Account Number isn’t ticked so AccountRight shows both details in the list. That should bring the account numbers back into view. Cheers, Doreen11Views0likes0CommentsRe: Quoting: reordering existing line items
Hi bluegardens, Completely hear the frustration around not being able to reorder line items and the fact that this has been raised by plenty of users already. It’s logged as an enhancement for the product team rather than something with a locked‑in release date, so there’s no confirmed ETA I can share right now. The best way to add weight to it is to reach out to our team so they can add your account to this enhancement and receive an update once this has been implemented. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. Cheers, Doreen5Views0likes0CommentsRe: Entries on 31/01/2026 not working
Hi PeterMc1, The issues you’re seeing with those 31 January invoices and credit notes definitely deserve a closer look. For the invoices not appearing in Open Invoices, a good first step is to double‑check the filter dates and make sure there aren’t any future‑dated transactions pushing them out of view. For the credit notes clearing the invoices but not reflecting correctly in the Receivables or Payables Reconciliation reports, make sure the date you applied the credit notes matches the period you’re reporting on, as the application date is what drives the balances in those reports. If things still aren’t lining up after checking those details, feel free to reach out to our team so they can dig into the file with you. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. Cheers, Doreen15Views0likes0CommentsRe: Negetive closing statement balance
Hey myob20261, The negative closing balance you’re running into often happens when a reconciliation is done using a date earlier than your latest completed one. I've found this Community Forum post with steps on how to fix the negative closing balance. If you run into the same balance after following the steps from the post, you can reach out to our team Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. They can also help you with negative closing balance. Cheers, Doreen5Views0likes2Comments