Doreen_P
MYOB Moderator
Joined 2 years ago
User Profile
User Widgets
Contributions
Re: Transfer ownership & billing
Hi there KathMehon, To transfer the ownership of the business, you'll need to fill out the Change of Details form and send it to customer_service@myob.com. For changing the billing arrangements to have your client's bank account, you can do this by logging into MyAccount. Here's a link for detailed steps. Best regards, Doreen0Views0likes0CommentsRe: Default date is 2018
Hi there Jill10, You can clear your AccountRight cache by checking this link. If you still encounter any issues after clearing cache, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. Best regards, Doreen8Views0likes2CommentsRe: MYOB Pro - deleting shipping section on invoices
Hi there dobbo, Customising invoices on MYOB Business Pro/Lite is very limited. It doesn't include the "Ship to" field to be removed. With that, you can post on our MYOB Business Ideas Exchange board so that this feature will be considered for future enhancements. Best regards, Doreen0Views0likes0CommentsRe: Change of Payroll Day
Hi there Robyn663, Regarding the issue of tax on unused leave not being calculated, please check if the unused leave is exempted from PAYG Withholding. If the unused leave is exempt, then PAYG should not be calculated. To do this, go to: Payroll. Pay items. Wages and then under Exemptions, check if PAYG Withholding is added. If added, make sure to remove it by clicking the X button. Click Save. For processing a pay run with the deduction of child support, you can proceed with either the child support alone or include other payroll categories as needed. Once the pay run has been processed, there are several payment options available to apply the CSA payment. For more information, check this link. Under FAQs, you'll see the payment options you have when processing CSA. Best regards, Doreen15Views0likes2CommentsRe: How to record multiple supplier payment
Hi seagoat, Yes, that's right. You can't select multiple suppliers with multiple bills and then record the supplier payment. That can only be done when the payments are already showing under the Prepare Electronic Payments window, and you'll need to select which transactions you'd like to include on the ABA file. Best regards, Doreen5Views0likes0CommentsRe: Financial Year won't rollover
Hey Wendy2018, Since the new financial year is still not showing even after rolling over, it's best to clear your AccountRight cache. This helps in refreshing your data. If you still encounter the same thing, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. Best regards, Doreen9Views0likes2CommentsRe: Default date is 2018
Hi there nuggetsnoodles, You can always change the date before running the report. This can be done under the Filter Report window. Simply select the desired date range or specific date you need for your report, and then run the report with the updated date. You can refer to the screenshot below. Best regards, Doreen22Views0likes12CommentsRe: How to record multiple supplier payment
Hey seagoat, If you're looking to record multiple suppliers with multiple bills, that can't be done. You can only process payments for one supplier with multiple bills at a time under the Record supplier payment window. However, once you've saved the supplier payment and it appears in the Prepare Electronic Payments window, you can select multiple suppliers with their bills in one go. This allows you to process multiple payments together electronically. Best regards, Doreen15Views0likes0Comments