Doreen_P
MYOB Moderator
Joined 3 years ago
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Re: Myob Teams set up - invalid default superannuation
Hi there Chris_Huber, Since you've already set up the default Superannuation Fund in your company file, it would be a good idea to check if the fund is still active. You can do this by using the ATO's Super Fund Lookup tool. If the fund is inactive, you'll need to select a different active fund as your default. Check this link for detailed steps. Lastly, if you still encounter the error message that the default Superannuation Fund is invalid, make sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. Best regards, Doreen1View0likes0CommentsRe: Myob file stuck in backup, its need to be reset please - urgent
Hey Everick and 4014, I've gone through your account and run a fix to your file with your issue being stuck in backup in progress. You can log out first and then log back into your account. In addition, if ever you encounter the same message in the future, make sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA. Best regards, Doreen9Views0likes1CommentRe: Myob file stuck in backup, its need to be reset please - urgent
Hi there EuroFoodsQld, I get that your file is also stuck in backup in progress. No worries; I've run a fix already to help with the same problem as others. To know if it's already working, you can logout first and then log back into your account. If you encounter the same in the future, make sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA. Best regards, Doreen1View0likes0CommentsRe: Finalising employees
Hi there ClassProf, You can still select multiple employees to remove finalisation and then notify the ATO with that. This issue will need screenshots of what you can see on your end, and I'd recommend reaching out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount so they can look into it. Best regards, Doreen4Views0likes0CommentsRe: STP Reporting
Hey there Carmen4, The STP report line items may display as zero if the report treats the pay run as an update event, which usually happens when the pay date is earlier than the date the pay run was recorded. The STP report will automatically categorise the pay run as an update event in such cases. If your payroll reports show correct figures, you won't have any issues with your data. Best regards, Doreen0Views0likes0CommentsRe: Payslips not emailing
Hey SHY007, I've replicated your issue with pay slips not being sent to your employees, and it worked on my end. After you've used an alternative email address, it still doesn't work. With that, I'd suggest having your employees check their spam or junk folders on their email to see if the pay slips sent are there. If there's still no sign of pay slips, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount so they can check on it. Best regards, Doreen2Views0likes0CommentsRe: Increase font size within MYOB display screen
Hi there DR1077, I get how hard it can be to deal with small font sizes. No worries, I've passed your concern on to the relevant team and added your account to the list of users requesting an increase in font size. Best regards, Doreen4Views1like0CommentsRe: ACC lump sum paid to staff member
Hi there WendyG1, You can record a receive money transaction for the reimbursement. Once the 80% has been returned, you can delete and then reprocess the pay run. However, it's best to speak to your accountant to determine the best option for recording this. Best regards, Doreen14Views1like0CommentsRe: ACC lump sum paid to staff member
Hey WendyG1, You can create a leave balance adjustment so that the 13.6 days will be credited back to the employee's sick leave. All you need to do is to go to: Payroll. Employees. Leave tab, and then select the sick leave. You can use the Opening leave balance field to adjust. Detailed steps can be found using this link. Best regards, Doreen6Views0likes0CommentsRe: Unable to allocate debtor overpayment
Hi there RhondaMP, I get that you're still having issues with allocating a debtor overpayment. With that, I'd suggest reaching out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount so that they can look more into the error message, "You must specify an allocation account." Best regards, Doreen4Views0likes0Comments