Doreen_P
MYOB Moderator
Joined 3 years ago
User Profile
User Widgets
Contributions
Re: Cancel Subscription
Hi Angie_2000, Sorry this hasn’t been the smoothest way to wrap up a 26-year partnership. We’ve noted your feedback about the cancellation process, and we can confirm you won’t be charged for an extra month after today, 14 September. With your end date set for 15 September, your subscription will finish as scheduled, with no surprise encore charge. Cheers, Doreen19Views1like0CommentsRe: automatically save changes in recurring transactions
Hi ianed, You’re not missing a hidden setting. In MYOB Business Pro, recurring transactions work as templates, so they don’t automatically update to reflect the most recent transaction you’ve entered. To update the template, go to Banking > Recurring transactions, open the relevant schedule, make your changes and save it. Future transactions created from that recurring schedule will then use the updated details. It's a little different from AccountRight Plus, where you can save changes more directly from the transaction. More information is available in Recurring transactions. Cheers, DoreenRe: Duplication
Hi brianvera, Sorry you’ve been left with such a tangled payroll trail, especially with the super already paid. If the pay was sent as an Update Event instead of a new Pay Event, the STP report can show $0 for the pay period while still sending the updated year-to-date totals to the ATO. For more help, visit Contact Us, scroll down to Get help from our team, and select the MYOB product you need help with. You’ll then see the support channels available to reach the support team including phone number. Cheers, Doreen10Views0likes0CommentsRe: MYOB assist app not syncing with MYOB AR
Hi TCFW, It looks like Assist and AccountRight may be getting their wires a little crossed here. If an invoice defaults to a Service layout, or saved inventory items are mixed with custom services, the item details and quantities may not display correctly in AccountRight’s Sales Register. To keep things tidy: Use saved inventory items in MYOB Assist where possible. Check the item number, quantity and amount before sending. Review the invoice in the browser version of MYOB, rather than relying only on the Sales Register. If you need a custom AccountRight form, use AccountRight desktop or the browser version instead of Assist. For invoices already created, correct or recreate them in the browser version or AccountRight desktop before sending if the item details or inventory quantities are missing. If you still need a hand with this, make sure to reach out to our support team via Contact Us page. Cheers, Doreen14Views0likes0CommentsRe: Corrupt invoice sent
Hi Andene, Thanks for the screenshot. invoices showing a red diagonal line instead of the full content is a known PDF issue, and it’s understandably challenging when you have to resend them. A workaround that may help is replacing the logo in your invoice template with a smaller, lower-resolution copy. You can save a fresh copy of the logo, upload it under Sales settings > Templates, then send a test invoice to check whether the PDF behaves itself. If the red line keeps popping up after updating the logo, please reach out to our support team via Contact Us page with a screenshot or sample invoice so the team can investigate further. Cheers, Doreen21Views0likes0CommentsRe: Superannuation code not coming to phone while overseas
Hi Frances, Travelling can make these SMS codes a little tricky. If your Australian mobile is the verified number, check with your provider that international roaming is enabled so you can receive SMS while overseas. Otherwise, another Pay Super Administrator or Authoriser with an Australian mobile number may be able to authorise the payment while you’re away. Cheers, Doreen13Views0likes0CommentsRe: Purchasing additional annual leave
Hi PriyaW, Yes, that’s correct. The employee’s salary is reduced over the leave year to account for the additional leave they’re purchasing. When they take the purchased leave, it’s paid through the purchased annual leave category, so they continue to receive pay. If you need more help with this, you can also reach out to our support team through the Contact Us page. Cheers, Doreen20Views0likes0CommentsRe: Complaint!!!! MYOB customer services
Hi asmith51, Sorry you’ve been left waiting this long, especially with your support request and refund still unresolved. We’ve given your request a nudge with the team who handles these cases, and they’ll review the details. Please keep an eye on your email for updates from them while they work through it. Cheers, Doreen34Views0likes0CommentsRe: ERROR: One or more super funds is inactive and can't accept payments.
Hi Jesika_Rubiano, Thanks for the screenshot. I understand the urgency here, especially with several employees affected and the potential compliance impact of delayed super payments. This appears to be related to the recent change to the Child Care Super/GuildSuper fund details. The previous fund record was recently retired, and the replacement fund record with the current SPIN/USI and ABN became available from 5 September. To update the affected employees: Recreate or add the current GuildSuper fund record in MYOB using the latest details supplied by the fund. For guidance, see Set up superannuation funds. Open each affected employee’s record and go to their Payroll Details > Superannuation section. Select the newly created GuildSuper fund, check the employee’s member number, and save the changes. Return to Pay Super and reprocess the failed contributions using the updated fund record. Please don’t continue trying to process the payments against the old fund record, as MYOB may continue to reject those details. You can also check the current fund details in the MYOB Super Funds list. Cheers, Doreen11Views0likes0CommentsRe: How to find all transactions for a job
Hi Lib, Sorry you’ve been locked out of the desktop app while trying to keep your job reconciliations moving. I can see that your support is now on queue and is awaiting to be actioned. You’re not missing a setting here, the MYOB Business browser version doesn’t offer the same Job dropdown in Find transactions, so searching by the job ID may not return every transaction linked to that job. The closest workaround is going to: Reporting Reports Jobs and run the Job transactions report. Set the date range and job filter, then export the report to Excel if you need to work through the transactions line by line. It isn’t quite the same as the desktop workflow, but it should help keep the job tidy while your login case is being looked into. More information is available in Jobs reports. Cheers, Doreen14Views0likes0Comments