ContributionsMost RecentMost LikesSolutionsRe: Payroll - Base Hours Hi there jwaltho In Standard Pay, you can zero out the base hours if needed. Especially when you're using timesheets. This is to make sure that the number of hours in the Standard Pay will not be added on the base hours from timesheets. Here's a sample screenshot of the Standard Pay that you can zero out. Feel free to post again if there's anything you need assistance with. Best regards, Doreen Re: Accruals not matching Description Hi there BF2024 Just log in to AccountRight browser version and head over to the 'Name for pay slip' section. Here, you can view the current name and make any changes if needed. Simply enter the name you want to appear on the pay slip and you're all set! You can also check thislink for more information. If there's anything you need assistance with, feel free to create a post again. Best regards, Doreen Re: How to terminate in STP is someone didnt work this FY? Hi Eva81 If the employee hasn't worked in the current FY and their name doesn't appear in the 24/25 FY, you can still terminate them in the 23/24 FY. Here's how you can do it: If the terminated employees aren't appearing on the Year-to-Date (YTD) verification report, you must run a $0 pay run for those terminated employees with a payment date of 30/06/2024 (for the previous financial year they're trying to finalise for). Those employees need to have their termination dates removed and they must be active before the pay run is processed. Once processed, you can return those termination dates back to the terminated employees. You can also refer to this link for more information. If you have any issues in the future, feel free to create a post again. Best regards, Doreen Re: Salesperson Hi Claassen I understand that being able to add a salesperson to orders, quotes, and sales in the web browser version would be a great help for tracking sales by employees. No worries; your feedback is important to us. I've passed your concern to the relevant team so that the feature to add a salesperson will be considered for future enhancements. We're always looking to improve, and your input is a big part of that. Feel free to create a post again if you have other ideas or issues encountered. Best regards, Doreen Re: MYOB Statements confusing - need help asap Hi there Rebecca711 I understand that the statements from MYOB Account Right are causing some confusion for your customers. The terms for each customer depend on the details that were set up initially. It seems like you have set up your customers as "Number of Days after EOM, then balance Due 30". If the statements are showing May and June as June overdue only, it might be due to the way the terms are set up. You can check this link and make necessary adjustments if needed. Feel free to post again if you encounter issues in the future. Best regards, Doreen Re: Re-do EOFY Finalization for Prior FY Hi BWBServices Just to clarify things a bit, once the 2023-2024 payroll year has been finalised, you won't be able to access the prior year. This is why you're only seeing the 2023-2024 and 2024-2025 financial years in the EOFY Finalisation Tab. If an employee can't see their figures in their MyGov account, a manual finalisation with the Australian Taxation Office (ATO) is needed. This involves providing the ATO with the necessary payroll information for the employee for FY2023. It would be best to get in touch with the ATO for more information. They can guide you through the manual finalisation process and help ensure that your employee can access their FY2023 figures. If you have further issues in the future, don't hesitate to create a post again. Best regards, Doreen Re: Pay slips- email error Hi there HollyW I understand that you're having trouble with your employees not receiving their pay slips via email. This can be quite frustrating, especially when you're seeing a "Something went wrong" error message. Let's try a few things to hopefully resolve this issue. Firstly, if you're trying to send multiple pay slips at once, you might want to try sending them in smaller batches. This could potentially help avoid any system overloads that might be causing the error message. Lastly, it's important to ensure that the MYOB email is whitelisted on the recipients' end. This means that the email won't be blocked or sent to spam, which should ensure that your employees receive their pay slips. Feel free to create a post again if there's anything you need assistance with. Best regards, Doreen Re: Closed Sales Dates in the Select and reorder collumns. Hi TSGTanya Regarding your concern about adding Closed Sales Dates to the Select and Reorder columns in the browser version of MYOB Business. I've let our team know your interest in this feature for future updates. We're always looking for ways to enhance your experience, so stay tuned! If you have any more ideas or questions, feel free to create a post again. Best regards, Doreen Re: Sign in Faults Hi there Burnadene No worries about that. I've checked the screenshot you sent of the log in page. It also happens to me sometimes. What I did is that, I cleared AccountRight cache and you can also try that since it worked on my end. In addition, you can use a different device to see if the same thing happens. But that should to the trick. If there's anything you need assistance with, feel free to post again. Best regards, Doreen Re: Withdrawal showing as deposit in Bank Feed Hi SharonHarris If there are bank feeds transactions are showing on the incorrect side, deposits are showing as withdrawals and withdrawals are showing as deposits, this needs further checking and a fix on your file is needed. With that, I highly suggest getting in touch with our live chat. To get through to a live chat agent, you will need to get in touch first to our virtual assistant, MOCA through myob.com/support. Don't worry, if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off. Best regards, Doreen