Doreen_P
MYOB Moderator
Joined 3 years ago
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Re: Entitlement Error - LSL
Hey activemobility, To reset the hours entered against the LSL Accrual KS back to zero, you'll need to process a void pay and enter negative hours for that accrual. The same applies to the LSL Accrual—if you need to add more hours, process a void pay with positive hours; if you need to reduce hours, enter negative hours instead. You can check this link for more information. Cheers, Doreen8Views0likes0CommentsRe: File stuck in Back Up
Hey Curtis1968, I've run the fix over your file to help resolve the issue with it being stuck in "Backup in Progress." Just log out and log back in to check if it's all sorted. If this happens again, don't hesitate to reach out to our support team directly on Live Chat via our virtual assistant, MOCA. Cheers, DoreenRe: Sales Invoices not emailing
Hey Mathilda1, To refresh the date, head to the emailing settings and untick, then tick again, the "Send Emails using AccountRight" option from the Preferences. If you're still having trouble with invoices not being sent all at once or not appearing in the log, feel free to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount for help. Cheers, Doreen12Views1like0CommentsRe: Self-Onboarding Export data issue
Hi there SuzanneDenny, I've checked on our end for any updates regarding the issue with exporting self-onboarding creating two lines. There aren't any updates yet, but rest assured, once developers have resolved it, you'll be notified as your account has been flagged as affected by this issue. Cheers, Doreen5Views0likes0CommentsRe: Invoice not sending
Hey Bex, An email may be undeliverable for a few reasons, such as: An incorrect email address. The recipient's inbox is full. If the undeliverable message shows the invoice as rejected when sent to the recipient, it's best to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, to check if the email address is blacklisted. Cheers, Doreen4Views0likes0CommentsRe: recurring insurance payment
Hi harpo, Yes, that's an earlier date within the financial year showing on your file. To avoid any confusion, it's a good idea to check the date format on your device to ensure it's correct—it could be January 8, 2021, or August 1, 2021. Here's how to check the date format on your device: Open the Control Panel (you can search for it in the Start menu). Select Clock and Region. Click on Region. In the Region window, click on Change date, time, or number formats. In the Region Settings window, under the Formats tab, check the correct Short date format. If it's showing as August 1, 2021, and you're still seeing the error, be sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. Cheers, Doreen0Views0likes0Comments