Doreen_P
MYOB Moderator
Joined 3 years ago
User Profile
User Widgets
Contributions
Re: YTD verification report does not match Payroll reporting
Hi GES, Sorry for the confusion there, and thanks for sharing that. A good next step is to pinpoint which payroll report isn’t matching. Check whether it’s the Payroll Register, Payroll Activity, or YTD Verification Report that has the incorrect figures. Once you’ve narrowed down which report is out of step, this guide walks through how to fix it: End of year finalisation with Single Touch Payroll reporting. If it’s still not lining up after that, you can reach out to our support team via the Contact Us page so they can take a closer look. Cheers, Doreen0Views0likes0CommentsRe: Unable to change Pay Super Authorizer
Hi dhababox, Sorry to hear about your experience. I've checked your account and can see a support request was already raised, and one from the support team has already helped with it. From what I can see, you were previously listed as the Creator, which wouldn’t allow you to authorise super payments. Since the support team has now reset your Pay Super application, you should now be listed as a Pay Super Administrator instead. You can also check this guide for more info on Pay Super roles and what each one can do: Set up Pay Super. Cheers, Doreen1View0likes0CommentsRe: EOY
Hi Nelson001, That does sound like a very odd little EOFY puzzle. In the EOFY finalisation screen, click the ... next to each employee’s name. That will show the breakdown of leave, allowances, and other pay items. If you add those amounts to the Gross YTD in the Verification Report, it should line up with your payment summary. You can also check this guide for more info on EOFY finalisation and report matching: End of year finalisation with Single Touch Payroll reporting. If it’s still not matching after that, it’d be best to reach out to our support team via the Contact Us page so they can take a closer look at what’s going on. Cheers, Doreen2Views0likes0CommentsRe: PaySuper - unable to process
Hi sweeneyk, Thanks for the screenshot. A good place to start is this Community Forum post, which steps through the checks for that Pay Super error: PaySuper error message - Your login to Pay Super may have timed out. If you work through those steps and it’s still not behaving, it’d be best to reach out to our support team via the Contact Us page so they can take a closer look at what’s going on. Cheers, Doreen2Views0likes0CommentsRe: STP accepted with error state unable to reverse
Hi edukingdomrc, Good catch spotting the duplicate STP pay event. A good first step is to check your payroll reports, especially the Payroll Register, Payroll Activity, and YTD Verification Report, to see whether the duplicate pay is showing there too. If the duplicate pay is there, you can remove it by either deleting or reversing the duplicate pay. Just keep in mind that it’s only possible to delete or reverse a pay if it is: Not part of a processed electronic payment. Not part of a super payment. To remove a duplicate pay transaction: Go to Banking > Find Transactions. Locate the incorrect duplicate pay. Delete it from there. If you’re not able to delete or reverse the duplicate pay, it’d be best to reach out to our support team via the Contact Us page so they can look into it with you. Cheers, Doreen0Views0likes0CommentsRe: ACE Payroll
Hi JasonC79, Thanks for checking in. From MYOB’s current ACE Payroll update, the confirmed information is that ACE Payroll will be decommissioned on 1 April 2027, and you’ll still have access to your historical data on the desktop where ACE Payroll is installed. The update also encourages users to plan a move to another solution, with MYOB focusing support and development on MYOB Business Payroll. At this stage, there doesn’t appear to be a specific update there about new extraction tools or a timeframe for them. For now, the main takeaway is that your historical payroll data should still remain accessible in your existing ACE Payroll desktop environment while you work through the review. You can also check this helpful link about Ace Payroll. Cheers, Doreen9Views0likes2CommentsRe: Payday Super
Hi BronwynHamster, Thanks for the screenshot. A good way to tackle this is to set the fund up again, reassign it to the employee, and then try processing Pay Super once more. Here’s the cozy checklist: Create a new super fund in Lists > Superannuation Funds If you get a warning that the fund name already exists, just add a number or letter to the end of the name Assign this new super fund to the employee card via Payroll Details > Superannuation Try processing Pay Super again If that still doesn’t fix the error, you’ll need to reach out to our support team via the Contact Us page so they can check what seems to be going on. Cheers, Doreen4Views1like0CommentsRe: Personal Leave Pay is being deducted each payroll
Hi KylieSmith, Thanks for the screenshot. A good first check is the employee’s Standard Pay. If there are hours entered against the personal leave pay item there, that can cause personal leave to be deducted each pay run even when the employee hasn’t actually taken any. You can check that here: Review standard pay details. Once you’ve checked the Standard Pay and removed any personal leave hours there, you can then work out how much personal leave the employee should actually have and adjust the balance to correct it. This guide steps through adjusting leave balances: Adjusting leave entitlements. If it’s still behaving the same way after those checks, it’d be best to reach out to our support team via the Contact Us page so they can take a closer look at what’s going on. Cheers, Doreen4Views0likes0CommentsRe: Payday Super-Still "processing payment"after 5 days
Hi JeanPaul, Totally fair question. After the money has left your bank account, Processing Payment can still hang around while the payment finishes its little backstage journey before flipping over to Completed. A handy guide is: Processing Payment means the payment has been sent for processing and the direct debit has been kicked off. This status can stay there for up to 3 business days. If it’s still showing for more than 5 days, it’s best to reach out to our support team via the Contact Us page so they can take a closer peek. Once everything has finished processing, the status will update to Completed, which means the contributions are being paid into your employees’ super funds. You can also check this link and look for "Check the status of your super payments" for more info. Cheers, Doreen3Views0likes0CommentsRe: Super authorisation payment - not receiving code via mobile
Hi Sppokle, That doesn’t sound ideal as an ongoing workaround. If you’re not receiving the codes, it’s worth checking a couple of cozy little things first: Make sure the time and date settings on your phone are set to automatic Double-check that your mobile number is saved in the correct format with the country code and phone number If your number is currently saved starting with 0 and it’s still not working, try changing it to +61 instead. At the moment, we don’t have any known issues raised with the Pay Super service, so these checks are the best place to start. Cheers, Doreen1View0likes1Comment