Doreen_P
MYOB Moderator
Joined 3 years ago
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Re: Customer statement showing an amount owing, but customer doesn't owe anything.
Hi KGW1, Thanks for the detailed update. With the desktop and browser reports showing different results, this needs a closer look from the support team. While we can’t arrange for someone to contact you directly outside the usual booking process, there are a couple of other ways to get the ball rolling by: Starting a Live Chat with our team through the virtual assistant on MYOB Support. Submitting a support case through My Account. Cheers, DoreenRe: MYOB Business file READ ONLY and unable to use, need urgent help
Hi Brainworkspc, I can see the support request you’ve submitted, and it’s already being handled by the support team. After I've checked your account, there shouldn’t be an issue with your access as you have an active subscription. Make sure you’re opening the active company file with the correct email address. If it’s still showing as read-only, the support team can check this from their end and provide the next steps through your existing support request. Cheers, Doreen16Views0likes0CommentsRe: Turning off banking preference
Hi SamanthaS08, Those AccountRight instructions don’t quite carry across to MYOB Business, so you haven’t missed a hidden checkbox. MYOB Business records the payment in Undeposited Funds first while it’s being settled. There isn’t an option to turn off the setting that groups received money with other Undeposited Funds. If you need a hand with this, please reach out to our support team via Contact Us page for support options. Cheers, Doreen9Views0likes0CommentsRe: Can't open online company file when upgrading to 2026.7 from this afternoon
Hi Song, Thanks for the screenshot and sorry for the wait time on phone. If My Library still shows version 2026.6 after the file returns to Active, the upgrade may not have completed. I’d avoid repeatedly clicking Upgrade for now and try this: Close AccountRight completely, reopen it, then go to Help > About MYOB AccountRight to confirm the software is on version 2026.7. If the file still shows 2026.6 and asks to upgrade again, aside from phone, you can also reach out to our support team via Contact Us. Include the screenshot, company file name or serial number, the AccountRight version shown under About, and when the upgrade attempts occurred. You can also review Opening a file in a newer version of AccountRight for more info. Cheers, Doreen25Views1like1CommentRe: Connect with credit card
Hi Ayami, Thanks for the screenshot. In AccountRight: Go to Banking > Bank Feeds and select Connect your bank account. Choose ANZ, select Credit card, and follow the prompts. For an additional feed, go to Manage Bank Accounts > Add or remove a bank account. If no card is available to select, ANZ may need to confirm that: The credit card is eligible for Open Banking/data sharing; and Your ANZ login has authority to share the card’s information. You can check the requirements in MYOB’s Open Banking guide and follow the steps in Connecting an ANZ account to MYOB. If the card is still showing as unavailable after ANZ confirms everything is in order, please reach out to our support team via Contact Us page so the team can take a closer look. Cheers, Doreen16Views0likes1CommentRe: Payment Terms for Suppliers
Hi obz, Sorry this has been a long-standing request and saving supplier payment terms on the supplier’s card would be a handy time-saver. Please add your vote to this Ideas Exchange board. The more votes an idea receives, the clearer the feedback is for our product team. Cheers, Doreen17Views0likes1CommentRe: Pay Super entering a transaction in superannuation payable account
Hi Steven_C, Thanks for explaining this. The good news is that the Pay Super payment and the bank feed withdrawal are the same payment, so the bank transaction needs to be matched rather than allocated again. Otherwise, the liability accounts get a little double tap. Try this instead: Go to Banking > Bank transactions and find the Pay Super withdrawal. If it has already been allocated, choose Unallocate or Unmatch first. Select Match transaction and choose the existing Pay Super transaction, usually shown with a PS reference. Check that the amount, date and Pay from bank account match the bank-feed transaction, then save. Once matched, the bank withdrawal should clear against the Pay Super transaction without debiting Super Payable and Payroll Deductions a second time. You shouldn’t need to reverse or delete the completed Pay Super payment. For more detail, see Matching bank transactions and Troubleshooting Pay Super payments. If the Pay Super transaction isn’t available to match, or the accounts still don’t balance, you can reach out to our support team via Contact Us page so they can take a closer look. Cheers, Doreen24Views0likes0CommentsRe: Cannot Print Invoices \ Packing slips
Hi LAN2023, I can see why this is getting frustrating, especially with the issue now affecting more than one person. This appears to affect customised forms using the Calibri font following a recent Microsoft update. Calibri may be having a little moment, but there are a couple of things you can try by: Opening the customised invoice form by going to Setup > Customise Forms. Checking every text box and data field in the form, as any field using Calibri can cause the printing issue. Changing Calibri to another font, save the form, and try printing again. You can find the steps for editing form fields in Add text and fields to forms. If the issue continues, your IT team may be able to help uninstall the latest Windows update as a workaround. Cheers, Doreen13Views0likes0CommentsRe: Selecting shipping address for invoices
Hi eZRYM, Thanks for sharing the details. We’ve replicated this in AccountRight and the selected shipping address printed correctly in our testing. This will need a closer look from our support team so they can investigate what’s happening. Could you please raise a support request via My Account and include screenshots of: The selected address in the Enter Sales window. The customised form settings. The print preview showing the incorrect address. You can also reach out to them on Live Chat via our virtual assistant, MOCA. Cheers, Doreen13Views0likes0CommentsRe: 19 August 2026 version of AccountRight will not install
Hi Anthony_RDG, Sorry this has happened, especially with your BAS deadline this week. The “Data is corrupted” message usually relates to the downloaded installer, not your AccountRight company file. Please try this: Delete the current MYOB_AccountRight.exe file. Download a fresh copy from the MYOB Downloads page. Once it’s downloaded, right-click the file and choose Run as administrator. If it still won’t install, try downloading it using another browser or network. Your antivirus or firewall may also be interrupting the download. If your company file is online, you may be able to access it through app.myob.com while the desktop install is being sorted. We can also see that you’ve already raised a support request through Contact Us, great move. The team can investigate it further and keep you updated. Cheers, Doreen17Views0likes0Comments