Forum Discussion

Cover User

11 days ago

Error 184 Duplicate Customer PO number

We have an intermittent problem with downloading two line customer service invoices. Sometimes part of a download will import ok, but part or all will be rejected because of duplicate POs. Our Set...

Doreen_P

MYOB Moderator

11 days ago

Hey RoslynC,

Bit of a strange one, especially if there aren't actually any duplicate POs. This one's best passed on to our support team on Live Chat via our virtual assistant, MOCA, so they can take a closer look at what's going on under the hood and help get it sorted.

Cheers,

Doreen

RoslynC
Cover User
10 days ago
Thanks Doreen

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184 Duplicate Customer PO number","id":"message:892020","revisionNum":2,"repliesCount":2,"author":{"__ref":"User:user:154556"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ARimportexport"},"conversation":{"__ref":"Conversation:conversation:892020"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:892020"},"body@stripHtml({\"truncateLength\":200})":" We have an intermittent problem with downloading two line customer service invoices. Sometimes part of a download will import ok, but part or all will be rejected because of duplicate POs. Our Set...","body@stringLength":"335","rawBody":"

We have an intermittent problem with downloading two line customer service invoices. Sometimes part of a download will import ok, but part or all will be rejected because of duplicate POs. Our Settings do not have a warning for Duplicate POs, and the invoices do not have duplicate POs. Any advice?

","kudosSumWeight":0,"postTime":"2025-04-10T11:17:23.086+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:892020_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":21},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"Fixing Error 184 Duplicate Customer PO number MYOB AccountRight","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

"},"Conversation:conversation:892020":{"__typename":"Conversation","id":"conversation:892020","solved":false,"topic":{"__ref":"ForumTopicMessage:message:892020"},"lastPostingActivityTime":"2025-04-11T11:33:05.456+10:00","lastPostTime":"2025-04-11T10:51:56.055+10:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:892020":{"__typename":"ModerationData","id":"moderation_data:892020","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:892020_2":{"__typename":"Revision","id":"revision:892020_2","lastEditTime":"2025-04-11T11:33:05.456+10:00"},"ForumReplyMessage:message:892023":{"__typename":"ForumReplyMessage","id":"message:892023","conversation":{"__ref":"Conversation:conversation:892020"},"author":{"__ref":"User:user:291050"},"revisionNum":1,"uid":892023,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ARimportexport"},"subject":"Re: Error 184 Duplicate Customer PO number","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:892023"},"parent":{"__ref":"ForumTopicMessage:message:892020"},"body":"

Hey RoslynC,

Cheers,

Doreen

","body@stringLength":"738","rawBody":"

Hey ,

Cheers,

Doreen

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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