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pace's avatar
pace
Cover User
3 years ago
Solved

Duplicate sales invoice numbers

I have a couple of random invoice numbers being duplicated and it is not showing the warning sign, even though i have set this up in the preferences, any ideas on how to fix this?

Thanks

  • Komal_S's avatar
    Komal_S
    3 years ago

    Thanks pace 


    Can you please select "Warn for duplicate Invoice and Customer PO nmbers on recorded sales" and check if you're then displayed with the warning messages ?

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  • pace's avatar
    pace
    Cover User
    3 years ago

    Thank you, I have tested this and it worked, hopefully it will work on all future invoices too.

     

    thank you for your help

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago

    Hi pace 


    Is the warning not showing in the browser version or the desktop version? 

  • pace's avatar
    pace
    Cover User
    3 years ago

    Hi

     

    Not using the browser, so assume its desktop although the file in the cloud

     

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago

    Hi pace 

    In that case, can you please send me a screenshot of the Setup>>Preferences>>Sales screen? 

  • pace's avatar
    pace
    Cover User
    3 years ago
  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago

    Thanks pace 


    Can you please select "Warn for duplicate Invoice and Customer PO nmbers on recorded sales" and check if you're then displayed with the warning messages ?

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