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justine222's avatar
justine222
Trusted Cover User
11 hours ago

Lost invoice number

I am missing an invoice. The amount is showing up against the client when I go into customer statements but nothing shows when I download the statement and it does not show up in my invoice list. When I went to redo the invoice an error box shows up saying that the invoice number is in use. I continued with the invoice and now the amount has doubled but again only the correct amount of the invoice shows on the statement now???

 

Very confused, I have no idea where it has disappeared off to.  Anyone got any ideas.

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    11 hours ago

    Hi justine222, 

     

    That's really unusual for the invoice number to be in use, but I couldn't find the invoice. As the invoice number is showing as already in use, please don’t enter the invoice again, as this may create a duplicate.

     

    Please check the Sales Register and Find Transactions using all statuses and a wider date range. It’s also worth checking the Journal Security Audit for that invoice number.

     

    If the invoice still doesn’t appear, I recommend reaching out to our support via live chat through MOCA. Alternatively, you can create a ticket in My Account so the team can look into it. 
     
    Regards,
    Genreve

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