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Karoman55's avatar
Karoman55
Experienced Cover User
2 years ago
Solved

Duplicate invoice and purchase numbers

Since latest update in Account Right Plus my system is allowing duplicate numbers.  I have checked the preferences and it still says don't allow but it lets them get posted anyway without any warnings.  Anyone know what's happening?

 

Kathryn

 

  • ChrisMYOB's avatar
    ChrisMYOB
    2 years ago

    Hello Karoman55 

     

    Have you tried to toggle the setting off and then back on again? 

    I suggest turning the setting off, clearing the AccountRight Cache, and then turning it back on. 

    I have provided the steps on how to clear the cache here for you. 

     

    Please close AccountRight and do the following:

    1. Hold down the <Windows Key> and press the letter <R>
    2. In the box that appears, type in: %localappdata%
    3. Press <Enter>

    Once you've done that, go to MYOB > AccountRight > 20XX.X OR Current (Depends on the version you're using) > Cache, and delete the contents of this folder

    Please let me know how you go.

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  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    2 years ago

    Hello Karoman55 

     

    Have you tried to toggle the setting off and then back on again? 

    I suggest turning the setting off, clearing the AccountRight Cache, and then turning it back on. 

    I have provided the steps on how to clear the cache here for you. 

     

    Please close AccountRight and do the following:

    1. Hold down the <Windows Key> and press the letter <R>
    2. In the box that appears, type in: %localappdata%
    3. Press <Enter>

    Once you've done that, go to MYOB > AccountRight > 20XX.X OR Current (Depends on the version you're using) > Cache, and delete the contents of this folder

    Please let me know how you go.