Sales invoices being duplicated

Hi Wolfie2011,

Thank you for your post and for waiting patiently for our response.

There could be several reasons for the duplicate sales, one of which could be related to how transactions are recorded in the system. In this scenario, I suggest reviewing the journal security audit report and the sales report to ensure the accuracy of these transactions.

Please let me know if you need further assistance.

Cheers,

Princess

Hi Princess, I appreciate your help and my apologies for taking so long in getting back to you.  Unfortunately we have all been ill and my brain just wouldn't function properly.  I've followed the steps you advise, journal security audit report and find something very odd.  It is showing all the transactions for the day I produced the invoices, then on two other dates under user (System) it has duplicated the same invoices but separate dates.  eg.  I produced an invoice on 6 March, under my user name, then on 4th March and 3rd March the same invoice has been added by user (System).

Sorry, I'm just wondering if it has anything to do with sending a copy to myself?

Thanks for your advice in clearing the cache.  I managed to do the process and it seems to have worked.  There were a couple of things I didn't do.  Normally I would tick the box to send a copy of the invoice to myself and also, use a recurring entry.  Both of these have been deleted.  Happy days ahead.  

Hi Earl, I had received information from you previously about a problem that I have with Essentials.  When composing new invoices the system is sometimes producing up to 4 duplicates, with issue dates completely different to what I've produced.  Eg.  I sent 5 invoices today dated 7 May but the system has duplicated them dated 4th May and 5th May.  I followed your instructions on deleting the cache before producing the invoices and then having a look at what's happened in the previous month, it's exactly the same.  I don't think it has anything to do with the Cache.  Are you able to help at all?  Kind regards, Jan

Hi Wolfie2011,

I appreciate your prompt response. I get that you're still experiencing an issue with Essentials producing duplicate invoices with different issue dates. I would recommend deleting those duplicate invoices. However, if the issue still persists, our website's virtual assistant, MOCA, is there to assist you. If MOCA isn't able to resolve the problem, you'll be automatically switched to a live chat, or you can ask for support via your account at myob.com, as this will need further investigation.

Feel free to post again anytime you require further assistance. 

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. 

Kind regards,
Shella

Thanks for getting back to me. I would happily get help from MOCA, if only I could log into my.myob.  Its a little difficult when the only way I can get in touch with someone is via this link.

Hi Wolfie2011, 

Thanks for your response. I see you're having issues logging into your MYOB account. No worries, MOCA is here to assist. You don't need to sign up to interact with MOCA. It's located on our website. Just scroll down a bit and look for a chat bubble at the bottom right of the page. MOCA can help answer your questions. If it can't, or if your issue is urgent or still unresolved, MOCA can escalate your issue to our Live Chat team. It can also guide you on how to submit a support request.

Please feel free to post again anytime you require further assistance.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Kind regards,

Shella

Hi Shella, would it be possible for answers that I think are directed to you, stop come to me?  So far I've had 9 replies to something that I know nothing about.  Someone called Mike_James, MikeG1, H-TS, AmandaCL, KAA and someone sharing something about opustech.