Forum Discussion

Karoman55's avatar
Karoman55
Experienced Cover User
3 years ago
Solved

Duplicate invoice and purchase numbers

Since latest update in Account Right Plus my system is allowing duplicate numbers.  I have checked the preferences and it still says don't allow but it lets them get posted anyway without any warning...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, Von54

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    If a super payment is not authorised to proceed with the payment, you can still authorise it. Once the contribution has been authorised, the super payment will then be deducted from your nominated bank account when paying super. It will take up to 10 business days before the payment will change its status as completed. You may also check the Help Article: Make superannuation payments for more information.

     

    Please let us know if you require any further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

ChrisMYOB's avatar
ChrisMYOB
Former Staff
3 years ago
Copy LinkReport

Hello Karoman55 

 

Have you tried to toggle the setting off and then back on again? 

I suggest turning the setting off, clearing the AccountRight Cache, and then turning it back on. 

I have provided the steps on how to clear the cache here for you. 

 

Please close AccountRight and do the following:

  1. Hold down the <Windows Key> and press the letter <R>
  2. In the box that appears, type in: %localappdata%
  3. Press <Enter>

Once you've done that, go to MYOB > AccountRight > 20XX.X OR Current (Depends on the version you're using) > Cache, and delete the contents of this folder

Please let me know how you go.

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numbers","id":"message:772729","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:185170"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:772729"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:772729"},"body@stripHtml({\"truncateLength\":200})":" Since latest update in Account Right Plus my system is allowing duplicate numbers.  I have checked the preferences and it still says don't allow but it lets them get posted anyway without any warning...","body@stringLength":"289","rawBody":"

Since latest update in Account Right Plus my system is allowing duplicate numbers.  I have checked the preferences and it still says don't allow but it lets them get posted anyway without any warnings.  Anyone know what's happening?

 

Kathryn

 

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sorry to sound stupid - what is Cache?

 

","body@stringLength":"58","rawBody":"

sorry to sound stupid - what is Cache?

 

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Hello Karoman55 

\n

 

\n

Have you tried to toggle the setting off and then back on again? 

I suggest turning the setting off, clearing the AccountRight Cache, and then turning it back on. 

I have provided the steps on how to clear the cache here for you. 

\n

 

\n

Please close AccountRight and do the following:

\n
    \n
  1. Hold down the <Windows Key> and press the letter <R>
    2. \n
  2. In the box that appears, type in: %localappdata%
    3. \n
  3. Press <Enter>
    4. \n
\n

Once you've done that, go to MYOB > AccountRight > 20XX.X OR Current (Depends on the version you're using) > Cache, and delete the contents of this folder

Please let me know how you go.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"228","postTime":"2022-07-26T14:44:46.702+10:00","lastPublishTime":"2022-07-26T14:44:46.702+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":634},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:772729/message:773015","readOnly":true,"editFrozen":false,"body@stringLength":"966","rawBody":"

Hello  

\n

 

\n

Have you tried to toggle the setting off and then back on again? 

I suggest turning the setting off, clearing the AccountRight Cache, and then turning it back on. 

I have provided the steps on how to clear the cache here for you. 

\n

 

\n

Please close AccountRight and do the following:

\n
    \n
  1. Hold down the <Windows Key> and press the letter <R>
    2. \n
  2. In the box that appears, type in: %localappdata%
    3. \n
  3. Press <Enter>
    4. \n
\n

Once you've done that, go to MYOB > AccountRight > 20XX.X OR Current (Depends on the version you're using) > Cache, and delete the contents of this folder

Please let me know how you go.

","kudosSumWeight":1,"repliesCount":3,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:773015_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:271273":{"__typename":"User","id":"user:271273","uid":271273,"login":"aboutexpress21","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":null,"email":"","messagesCount":4,"biography":null,"topicsCount":0,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-04-08T11:42:13.392+10:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:774693":{"__typename":"ModerationData","id":"moderation_data:774693","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:194":{"__typename":"Rank","id":"rank:194","position":0,"name":"Former 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