Forum Discussion

pace's avatar
pace
Cover User
2 years ago
Solved

Duplicate sales invoice numbers

I have a couple of random invoice numbers being duplicated and it is not showing the warning sign, even though i have set this up in the preferences, any ideas on how to fix this? Thanks
  • Komal_S's avatar
    Komal_S
    2 years ago

    Thanks pace 


    Can you please select "Warn for duplicate Invoice and Customer PO nmbers on recorded sales" and check if you're then displayed with the warning messages ?

pace's avatar
pace
Cover User

Hi

 

Not using the browser, so assume its desktop although the file in the cloud

 

Komal_S's avatar
Komal_S
MYOB Moderator
2 years ago

Hi pace 

In that case, can you please send me a screenshot of the Setup>>Preferences>>Sales screen? 

  • pace's avatar
    pace
    Cover User
    2 years ago
    • Komal_S's avatar
      Komal_S
      MYOB Moderator
      2 years ago

      Thanks pace 


      Can you please select "Warn for duplicate Invoice and Customer PO nmbers on recorded sales" and check if you're then displayed with the warning messages ?

      • pace's avatar
        pace
        Cover User
        2 years ago

        Thank you, I have tested this and it worked, hopefully it will work on all future invoices too.

         

        thank you for your help