Forum Discussion

arapaoakiwi's avatar
arapaoakiwi
Contributing User
3 months ago
Solved

bank transactions duplicated

HI, my bank feed has matched automatically some bill payments but has also created another bank feed which now shows in uncategorised transactions.  Why has this occurred and how do I fix it please

  • Genreve_S's avatar
    Genreve_S
    3 months ago

    Hi arapaoakiwi, 

     

    I've checked your support tickets and they are assigned to the right team and within their expected handle time, so we are unable to escalate these tickets yet. If you need urgent assistance, I recommend reaching out via live chat through MOCA.

     

    Regards,
    Genreve

3 Replies

Sort By
  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 months ago

    Hi arapaoakiwi,

     

    I'm not exactly sure what's causing your duplicate bank feed transactions. But if you have duplicate transactions, I recommend contacting the support team. They can request the removal of those transactions. You can contact them by creating a support ticket from the MyAccount window or using live chat via MOCA.

     

    Regards,
    Genreve

  • arapaoakiwi's avatar
    arapaoakiwi
    Contributing User
    3 months ago

    I have sent two requests under my account, no response, disappointing

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 months ago

    Hi arapaoakiwi, 

     

    I've checked your support tickets and they are assigned to the right team and within their expected handle time, so we are unable to escalate these tickets yet. If you need urgent assistance, I recommend reaching out via live chat through MOCA.

     

    Regards,
    Genreve

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.