bank transactions duplicated
HI, my bank feed has matched automatically some bill payments but has also created another bank feed which now shows in uncategorised transactions. Why has this occurred and how do I fix it please
Forum Discussion
Hi arapaoakiwi,
I'm not exactly sure what's causing your duplicate bank feed transactions. But if you have duplicate transactions, I recommend contacting the support team. They can request the removal of those transactions. You can contact them by creating a support ticket from the MyAccount window or using live chat via MOCA.
Regards,
GenreveI have sent two requests under my account, no response, disappointing
Hi arapaoakiwi,
I've checked your support tickets and they are assigned to the right team and within their expected handle time, so we are unable to escalate these tickets yet. If you need urgent assistance, I recommend reaching out via live chat through MOCA.
Regards,
Genreve
