Forum Discussion

arapaoakiwi's avatar
arapaoakiwi
Contributing User
1 year ago
Solved

bank transactions duplicated

HI, my bank feed has matched automatically some bill payments but has also created another bank feed which now shows in uncategorised transactions.  Why has this occurred and how do I fix it please
  • Genreve_S's avatar
    Genreve_S
    1 year ago

    Hi arapaoakiwi, 

     

    I've checked your support tickets and they are assigned to the right team and within their expected handle time, so we are unable to escalate these tickets yet. If you need urgent assistance, I recommend reaching out via live chat through MOCA.

     

    Regards,
    Genreve

arapaoakiwi's avatar
arapaoakiwi
Contributing User
1 year ago

I have sent two requests under my account, no response, disappointing

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 year ago

    Hi arapaoakiwi, 

     

    I've checked your support tickets and they are assigned to the right team and within their expected handle time, so we are unable to escalate these tickets yet. If you need urgent assistance, I recommend reaching out via live chat through MOCA.

     

    Regards,
    Genreve

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