Myob offer poor suppoort

Frankly I am just looking to vent.  The support I receive from MYOB is always terrible.  When you finally get through, the people you talk to are horribly under-equiped to answer the questions/solve problems.  In one case I hav a MYOB bug that I need to deal with.  The first time i had the problem, they fixed my transactions.  The next time - bad luck, your system is always going to reflect inaccurate information.  I have already started migrating one of my company files to Quick Books and the support I have received from them has been exceptional.  I have already run MYOB and Quick Books in parallel for one quarter and successfully matched, and I am about to reconcile the 2nd quarter.  Assuming both sets of books matched again, I will be closing one MYOB file and in all likelihood will start runing my other company file in parallel with Quickbooks shortly after.  

I have been with MYOB since 2010 and their support has steadily and surely become worse.  I am amused by the fact that after MYOB have provided support assistance they send you a "MYOBelieve you can DIY!" email, when their own support people flounded with the problem.

I made a support call yesterday where I spent over an hour on the phone and eventually got some glib advice about how to solve the problem (after the support person had to call for advice).  Interestingly, I went to see my Accountant's MYOB person today, and they not only suggested in a few moments what the MYOB people took me an hour to get to yeterday, but also showed me a much better way to correct the transactions in question.

I really would prefer to stay with MYOB.  They know and I know, most people will put up with poor service, because it is too hard to change their accounting software, which is exactly what I have done - but it gets to the point where staying makes no sense.