Forum Discussion
Hi SakunnaK,
If the Entitlement balance detail report is out of balance can you please send me a private message with the below details so I can arrange the repair for you:
- The employee's name
- The date of termination
- The date of reinstatemenT
- Serial number
- Your full name and email address
Hi Melisa_D
I have sent you a private message since Wednesday and have not heard back from you. Could you please advise if this issue has been fixed? Thank you.
- Melisa_D2 years agoFormer Staff
Hi SakunnaK,
At times we may take a little longer than expected to respond, I've responded to your private message now requesting more information.
- SakunnaK2 years agoContributing Cover User
Melisa_D our file still has not been fixed, also discover few more inactive employees who left the company in 2016 & 2017 has their leave accrual showing again. These employees' card were not terminated in MYOB unfortunately.
Could you please advise of when the issue will be rectified?
Thank you.
- Laura852 years agoTrusted Cover User
I have the same issues, no luck from the Chat support today they are telling me to reverse pays to fix this issue but howcome I can do this for old terminated employees.
Can you please help me as well.
I have two data files affected and who knows how many employee balances affected now.
Laura
- Shella_A2 years agoMYOB Moderator
Hi Jackie4504
Thank you for your post. MYOB doesn't automatically clear the existing entitlements when you terminate and then re-employ someone. What we can do is the following:
1. Create a brand new employee card for this employee. This is sometimes easier and more transparent than editing a current card, depending on circumstances. You can then rename the old card something like Z-Smith, John, so that it's at the bottom of the employee card list but still searchable.
2. Go into the employees entitlements' tab and put in negative amounts in the 'Balance Adjustment' fields so that the total equals 0 (or whatever the correct current pre-payroll entitlement is). It's useful to create a matching Contact Log entry for this so that you have a note of this transaction for future reference.
3. Run a separate payroll for this employee. When starting the payroll, choose 'Process all employees paid: Bonus/Commission" - as this will clear out any standard pay element and provide a 'blank' pay slip. Then you can put in a negative amount under Annual Leave Accrual that will clear the entitlement balance to 0 (or whatever the current payroll entitlement should be). I would personally choose 'Pay Slip Delivery Status: Already Printed or Sent' so that the employee doesn't get a $0 pay slip which may be confusing.
This help article explains the process for reinstating employees: Reinstating an employee and has detailed information and instructions to assist with this.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.Cheers,
Shella_A