lleevets
2 years agoUser
Payroll - Urgent
Hi all I am wokring off Accounting Right Premier. I cant process any pays after 30 June 2022. The tax tables have been updated, but when i try to record it keeps on recording $0 pays and will no...
Can you still help!?
Melisa_D wrote:Hi rachelpd,
Thanks for the screenshots. Can you please confirm the last 4 digits of your product serial number and file ID of the file.
Can you also please log out of your file for 10 minutes after responding to this message so we can run a script over your file to see if this fixes the issue.
Was this resolved??
I gave up on phone support after not being answered after 2.5 hours. I know others were still waiting after 4+ hours.
In the end I re-created the 46 pays in Payroll but didn't record, then transferred the nett amount to the employees card through Spend Money/Electronic Payment to create an ABA file.
Obviously, there is no recorded payrun, no payslips, no STP report and I'll have to re-enter them all again.
Who pays for my wasted time? I certainly can't bill the client!
I have another client with 3 companies and 3 sets of pay runs tomorrow.
I've just run the first payrun for the year, 2 hours work, 46 employees. Payment date of 4/7/22.
On finishing entries, I hit Record, which then took me to the Electronics Payment page. Balances were zero. Kept going and went to email payslips - none there!
I've checked transaction history and also nothing there!
Obviously (or so I thought) it is because I haven't finaliased 2021/22, however there isn't an option to do that under File??
I would have thought I'd get a prompt when starting the payrun that the payment date of 4/7/22 would have alerted me that the year needed to be rolled over??
On hold to support :(
i tried to do a single person myself and it went through so then managed to process the rest
I'm not at that client today