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ERin's avatar
ERin
Cover User
2 years ago
Solved

Standard Pay details missing

Hi there, 

 

The past two weeks since MYOB has updated, the "Standard Pay" information I have in each employees cards are not coming through when I process payroll. I've checked each employee and the information is in their card files for each week (overtime, allowances etc). But when I go to process their pays, this information isn't coming through and I have to manually enter it. 

 

How can I fix this? I've not had this issue until after the recent update. 


ETA: If I log in through Chrome, the information is there, and it's also there on my husband's login. I just uninstalled everything and reinstalled, and it's still not there?

  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi ERin, 

     

    Thanks for your post and welcome to the Community Forum ! If you're still having issues with this, can you please clear your AccountRight cache. Once cleared, can you do a test payrun and see if the amounts appear ?

     

    If they don't, can you uninstall and reinstall AccountRight and try again. 

     

    Do let me know how it goes. 

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi ERin, 

     

    Thanks for your post and welcome to the Community Forum ! If you're still having issues with this, can you please clear your AccountRight cache. Once cleared, can you do a test payrun and see if the amounts appear ?

     

    If they don't, can you uninstall and reinstall AccountRight and try again. 

     

    Do let me know how it goes. 

    • ERin's avatar
      ERin
      Cover User
      2 years ago

      Hi Melisa,

       

      Thanks for that! It worked! I didn't know there was a cache on MYOB. My sanity is restored :) 

       

      Appreciate the help! 

      Cheers, 
      Erin