LEAP synch to MYOB but payments not showing

[JM1212]

LEAP successfully SYNCH's to MYOB but than payments/transactions do not display in MYOB. MYOB are of course saying it's a LEAP issue. LEAP have logged into my computer and made sure everything is fine from their end. MYOB just keep saying contact LEAP. Anyone else had this issue? This expensive software is fast becoming an expense I don't need. So much downtime. 

[SamaraM]

Hi @JM1212 

Sorry to hear that you have had that experience with contacting our phone-based team, however, I can see from your account that you were able to speak to our support team and reached a result.

I trust that this query has been sorted.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.