Forum Discussion

PetCity's avatar
PetCity
Contributing User
2 years ago
Solved

Access a closed company file

Hi I need to access a MYOB company file for a business that closed 5 years ago. We have a current (online) subscription for another business, but I need to access reports from the closed business f...
opening a closed company file
  • Komal_S's avatar
    Komal_S
    2 years ago

    Hi PetCity 

    The .myox file can be opened with the recent version of AccountRight, but we would need your serial number or client Id to check the version it would be compatible with. If you have this information, please send it via Private Message. The instructions for restoring a company file are given in this help article. 



    Update: Restored the backup locally 

Komal_S's avatar
Komal_S
MYOB Moderator

Hi PetCity 

If the closed company file was offline, you should be able to restore the backup file and access it locally. If the file was online, please send us your product serial number by Private message, and we'll check if we have any backups.

PetCity's avatar
PetCity
Contributing User
2 years ago

Hi

Thank you for your reply.

I am unsure how to restore the backup file (we do not have a current subscription for this co. file & I do not know what version it was using)

Are you able to help?

Cheers

  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    2 years ago

    Hi PetCity 

    Are you able to locate the backup file and if it's in .zip format, extract the contents and check if the file is in .myo or .myox extension ? 

    • PetCity's avatar
      PetCity
      Contributing User
      2 years ago

      Hi

      I have found a zip file and inside is a .myox file.

      Thanks

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        2 years ago

        Hi PetCity 

        The .myox file can be opened with the recent version of AccountRight, but we would need your serial number or client Id to check the version it would be compatible with. If you have this information, please send it via Private Message. The instructions for restoring a company file are given in this help article. 



        Update: Restored the backup locally