Forum Discussion
Hi Elapid,
Thank you for the post, and welcome to the Community Forum! I'm sorry to hear that you're having an issue confirming your company file, and I'll be glad to help you with this. Since it's an old version of AccountRight, you can now generate a confirmation code by going to Confirm your company file (myob.com). Activating and confirming older MYOB products, has detailed instructions to assist you with this.
Please let me know if you need further help.
Kind regards,
Sai
Hi Isaiah,
i've tried that but the return message was
The serial number or registration code is incorrect.
I used the confirm by phone call to obtain my serial number and company ID, this failed to recognise SN.
thoughts?
- gavin123453 months agoUltimate User
While this is an older version (2011) it is still part of the current AR2024 range - you need a licence file sent to you, the code generator is for Basic v1, not v2011.
Regards
Gavin
- Isaiah_C3 months agoMYOB Moderator
Hi Elapid,
Thank you for letting me know. I'll be sending you a private message to get so information so I can further look into this.
Thank you for your response gavin12345. I appreciate your help with this.
Kind regards,
Sai