Forum Discussion

meldon's avatar
meldon
Experienced Cover User
2 years ago

Business Contact cannot send STP reports

we updated the business contact to our payroll person but it's not allowing her to submit payroll reports. can you help?
Melisa_D's avatar
Melisa_D
Former Staff

Hi meldon, 

 

Thanks for your post. So we can assist, can you please confirm the error she gets when attempting to submit payroll ?

meldon's avatar
meldon
Experienced Cover User
2 years ago

no error message, she is unable to submit and not shaded to allow

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi meldon, 

     

    Can you please provide a screenshot of the window so I can take a look into this. 

    • meldon's avatar
      meldon
      Experienced Cover User
      2 years ago

      when our Business Contact goes to STP reporting it does not allow her to click on send - see attached but she was able to complete and finalise the EOY 2022

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        2 years ago

        Hi meldon, 

         

        Thanks for the screenshot. The latest report sent to via STP reporting appears as sent, has the status now updated as accepted ? Can you please confirm what the status is.