Forum Discussion

traceym1975's avatar
traceym1975
Experienced User
5 years ago
Solved

Error when entering Time Sheets

Good morning,   This morning i went to enter one of my employees time sheet and i received this error.   MYOB was working perfectly fine on Friday afternoon, how can this error occur so suddenly?...
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi traceym1975 

     

    I see you have sent me a private message on this Forum confirming that information. I've arranged for the scripts to be run over that company file for you. Do ensure that you close down and reopen the company file.


    Let us know how you get on and if you require further assistance.

Steven_M's avatar
Steven_M
Former Staff

Hi traceym1975 

 

In theory, we do require the following information:

Where the company file is stored i.e. online or local
What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
What is the company file ID - Help>>About AccountRight

 

However, I've found an account for yourself and have already run that script for you. Can you give it a try now? If you are still encountering that error getting that above information would be ideal.

 

Steven_M's avatar
Steven_M
Former Staff
5 years ago

Hi traceym1975 

 

I see you have sent me a private message on this Forum confirming that information. I've arranged for the scripts to be run over that company file for you. Do ensure that you close down and reopen the company file.


Let us know how you get on and if you require further assistance.

  • traceym1975's avatar
    traceym1975
    Experienced User
    5 years ago

    Thank you so much for your help Steven,

     

    That has now fixed the problem.

     

    Have a great day.

    Kind Regards,

    Tracey