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PCPL's avatar
PCPL
User
2 years ago

Error with leave balance after reinstating employee

Hello.

We have reinstated an employee who was terminated and had all leave paid out. Upon reinstating him, he has an incorrect leave balance. After searching posts, I can see this is a common issue with MYOB and the only way to resolve it is to send the file into them. Unfortunately, I have already reinstated him rather than starting a new card, as I can see this also helps resolve the issue.

Can someone from MYOB please get in touch so I can have this file fixed? I have saved multiple files showing the incorrect balance and entitlements to be able to send in.

Thank you

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    2 years ago

    Hi PCPL 

    Please send us your product serial number and screenshot of the Entitlement balance detail for the employee by Private Message, and we'll check if it needs to come in for repair.