Forum Discussion

Contributing Cover User

3 years ago

Solved

MYOB Super Paid Twice after confirming details.

Please help resolve this. Two amounts taken from my account for super after confirming details yesterday. Need an urgent resolution but am unable to send private message for some reason. Est...

Tracey_H
3 years ago
Hi Rmx

So that we can look into this can you please send the following information in a private message:

serial number

business name

primary contact name

primary email address

screenshot of the bank statement showing super payments deducted twice

Tracey_H

Former Staff

3 years ago

Hi Rmx

So that we can look into this can you please send the following information in a private message:

serial number
business name
primary contact name
primary email address
screenshot of the bank statement showing super payments deducted twice

armadaleglass
Experienced User
3 years ago
This problem is not solved and I have had this happen to me today for a large amount taken twice by SuperChoice. This is not good enough - I have contacted my Bank who have advised me that funds were taken today by SuperChoice without a correct Company ID number. What is going on??
Melinda24
Contributing User
3 years ago
This also happened to my organisation.

I will provide the information you have requested and hope this can be sorted asap. This is very concerning.
- Komal_S
  MYOB Moderator
  3 years ago
  Hi everyone
  
  Sorry to that you have been impacted by this. This is being investigated by our teams as a priority and emails will be sent to all affected users outlining the issue and the resolution.
  
  We do apologise and hope to have this resolved as soon as possible.
  - Rmx
    Contributing Cover User
    3 years ago
    Any idea of timeframe to resolve this?