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heirloom's avatar
heirloom
Experienced Cover User
2 years ago
Solved

MYOB team

Hi, i have an employee that is unable to enter timesheets they have reloaded the MYOBteam app to no avail.  I have noticed in the MYOB team web page that the payroll week has not rolled over.  Can someone please advise what i need to do

thank you

  • SamaraM's avatar
    SamaraM
    2 years ago

    Hi heirloom 

     

    Thank you for your post. Is this the first time using the MYOB Team app? Has your employee tried to enter the timesheet on the web browser? Does it give an error message at all?

     

    If you could respond with a screenshot and the last 4 digits of your serial number that would help us to investigate it further,

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • SamaraM's avatar
    SamaraM
    Former Staff
    2 years ago

    Hi heirloom 

     

    Thank you for your post. Is this the first time using the MYOB Team app? Has your employee tried to enter the timesheet on the web browser? Does it give an error message at all?

     

    If you could respond with a screenshot and the last 4 digits of your serial number that would help us to investigate it further,

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.