Forum Discussion

Sonia3's avatar
Sonia3
User
2 years ago

Negative ETP

Hi Everyone,    I have a problem with 1 of my emplyees showing a negative ETP in STP.   I have tried the suggestion from MYOB on another feed (remove termination, reverse payroll and reprocess th...
Sonia3's avatar
Sonia3
User

Hi Dorreen, 

 

As per my post i have tried these steps and is still doesnt update the ETP to the correct amount to reconcile with the MYOB payroll activity detail report.

 

Kind Reagrds

Sonia3 

Sonia3's avatar
Sonia3
User
12 months ago

Doreen_P 

 

Any update on a solution?

 

Sonia

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    12 months ago

    Hi Sonia3 

     

    Thanks for the update and sorry for the delay of response.

     

    Since you have already tried the steps provided from The Help Article I posted, kindly send me a private message with the following details:

     

    • Serial number
    • Name of primary contact and email address
    • Business name
    • Screenshot of the ETP that shows as negative in STP
    • Screenshot of the Payroll Activity Detail Report

     

    Best regards,

    Doreen