Forum Discussion
Hello GK21
Welcome to the Community Forum.
I have run some scripts over your file which should resolve this issue. Can you please log in and check to see if this is now resolved and let me know.
Hi Chris,
Thanks for your kind reply. Our company file is very big, we are running offline. Were you working on the online one?
Nothing has changes on the offline file.
Regards
- ChrisMYOB2 years agoFormer Staff
Since the file you are having this issue with is offline you will need to download this hotfix tool and dot the following:
1. Extract the contents of the zip file to the desktop.
2. Right-click the AccountRight_Hotfix.exe application and choose Run as Administrator
3. Browse to a file or drag a file onto the tool.
4. Make sure the customer has a backup of the file and apply the fix.
6. The customer can now prepare and print payment summaries
Additionally, you will also need to update Microsoft .Net Framework to 4.7.2 or higher, I have provided a link here on how to do so.- GK212 years agoContributing User
Hi Chris,
Many thanks for the instructions. WFH now, will try it on the server next week.
Cheers
- GK212 years agoContributing User
Hi Chris,
The hotfix tool doesn't work. I tried to call support again, this time I asked for tech support team, they don't know what to do. Can you helpm please.
Thanks
- ChrisMYOB2 years agoFormer Staff
Are you able to please describe how the hotfix didn't work, did any error messages pop up when trying to run it, or did nothing change after it was successfully run.
Can you please also confirm that you had updated Microsoft .Net Framework to 4.7.2 or higher prior to running the hotfix tool. If you hadn't updated this please make sure this is updated through this instruction guide here.
There is a different hotfix depending on the version of AccountRight you are running your offline files in, can you please confirm they are running in 2022.5 or if they are using another please let me know. The version can be checked by going to Help and choosing About MYOB.