On hold
I have been on hold for 2hrs 57 min and counting- just need to talk to someone regarding EOY payroll errors
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Hi eustace2800
I'm sorry to hear you've had that experience. If you can provide details of your issue I'll be happy to help.
Hi Tracey,
It took 4 hours on the ph yesterday to get no result. I have been given a case number and someone was to get back to me this morning but havent been contacted by anyone so far
Hi eustace2800
If the Payroll activity and Payroll register reports do not have the same amounts it means a change has been made to the employee card>>Pay History. You will need to:
- take a back up of the current online file
- restore a back up taken prior to 30 June
- fix the YTD amounts in the employee card>>Pay History
- process a $0 pay with payment date as 30 June for that employee
- wait until that report is accepted and recheck the Summary of payments report
- if Summary of payments is correct, finalise the employee
- take a back up and rename it so that it can be easily identified as EOFY
- restore the back up of the current online file
If the Payroll activity and Payroll register are the same but the Summary of payments is different, have you moved to STP Phase 2: What's different in STP Phase 2 reporting
This post, AccountRight reports don't match STP reports, has detailed information to help with this issue.
Try processing a $0 pay with payment date as 30 June for that employee, wait until that report is accepted then recheck the Summary of payments report.
Let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Can anyone help:
EOY reports - Payroll Activity Summery and Payroll Register summery reports give different totals for just one employee - every other employee is correct.
URGENT HELP IS REQUIRED, SPENT 4 HOURS ON PH TO CALL CENTRE YESTERDAY AND THEY WERE ABSOLUTLEY USELESS!!
