Forum Discussion

eustace2800's avatar
eustace2800
Contributing User
2 years ago

On hold

I have been on hold for 2hrs 57 min and counting- just need to talk to someone regarding EOY payroll errors
eustace2800's avatar
eustace2800
Contributing User

Hi Tracey,

 

It took 4 hours on the ph yesterday to get no result.  I have been given a case number and someone was to get back to me this morning but havent been contacted by anyone so far

Tracey_H's avatar
Tracey_H
Former Staff
2 years ago

Hi eustace2800 

 

If the Payroll activity and Payroll register reports do not have the same amounts it means a change has been made to the employee card>>Pay History. You will need to:

 

  1. take a back up of the current online file
  2. restore a back up taken prior to 30 June
  3. fix the YTD amounts in the employee card>>Pay History
  4. process a $0 pay with payment date as 30 June for that employee
  5. wait until that report is accepted and recheck the Summary of payments report
  6. if Summary of payments is correct, finalise the employee
  7. take a back up and rename it so that it can be easily identified as EOFY
  8. restore the back up of the current online file

If the Payroll activity and Payroll register are the same but the Summary of payments is different, have you moved to STP Phase 2: What's different in STP Phase 2 reporting

 

This post, AccountRight reports don't match STP reports, has detailed information to help with this issue.

 

Try processing a $0 pay with payment date as 30 June for that employee, wait until that report is accepted then recheck the Summary of payments report.

 

Let me know how you go.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • eustace2800's avatar
    eustace2800
    Contributing User
    2 years ago

    Tracey,

     

    I have identified what the issue is - "gremlins" have made strange adjustments within my payroll going back to Dec- (this was all good last week). Is it possible that you can contact me via private email?  

    • eustace2800's avatar
      eustace2800
      Contributing User
      2 years ago

      I have spent over 7 hrs in the past 2 working days on hold to the call centre and they are absolutly uselss - even worst than Telstra!!!!!! and thats saying something.

       

      I have identified an error with my EOY payroll reports/STP - it is only with one employee and the Payroll Register Summery is showing a Minus$$$ although the Payroll Activity Detail Report shows the correct pay processed and paid.  Can anyone hepl with this.  

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        2 years ago

        Hi eustace2800 

         

        As advised previously, if the Payroll activity and Payroll register reports do not show the same amounts a change has been made to the employee card>>Pay History.

         

        To fix this you will need to:

         

        1. take a back up of the current online file
        2. restore a back up taken prior to 30 June
        3. fix the YTD amounts in the employee card>>Pay History
        4. process a $0 pay with payment date as 30 June for that employee
        5. wait until that report is accepted and recheck the Summary of payments report
        6. if Summary of payments is correct, finalise the employee
        7. take a back up and rename it so that it can be easily identified as EOFY
        8. restore the back up of the current online file

        Please let me know if you need further help.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.