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Kathy21's avatar
Kathy21
User
2 years ago

Pay Super Set Up Error Message

I am trying to set up Pay Super for the first time in our new company file.   

 

It keeps saying Whoops, we've hit a snag.   Ive tried about 5 times.

 

Can anyone help as I need to pay the super for July which is due soon.

 

Thanks

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi Kathy21, 

     

    Thanks for your post. I'm happy to look into this for you, can you please send me a private message with the below details:

    • Serial number 
    • Your full name and email address 
    • File name
  • JKB's avatar
    JKB
    Experienced Cover User
    2 years ago

    Try taking off the locked period under setup/preferences/security

    Its strange but worked for us.

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