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LyndallG's avatar
LyndallG
User
2 years ago
Solved

Pay run wont process

Hi,

 

I've tried to process our first payroll of the new financial year several times today and the transactions won't save.  As I don't believe I have to "close a payroll year" any more, am I missing doing something new?

 

 

  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi LyndallG, 

     

    I've had the script run over the file for you, do let me know how it goes. 

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  • JasSS's avatar
    JasSS
    Contributing User
    2 years ago

    MYOB not accepting payroll giving me 0 payments across the board, could anyone please provide suggestions on how to fix this

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi JasSS, LyndallG, 

       

      Thanks for your posts. I'm looking into this with our teams, they have asked if you can confirm and try the following:

      • Clear your AccountRight cache 
      • Once cleared, can you process a pay for 1-3 employees. Does this work ?
      • If it doesn't work can you try for a single employee 
      • Can you confirm the date range of pay period 
      • Confirmation of the payroll year in setup > General payroll information 
      • Does processing payroll through the browser work ?

       

      If the above troubleshooting steps does not work can you please retrieve the diagnostic log of the AccountRight file and attach it to this thread as a .TXT file so we can investigate.