Forum Discussion

Eliane's avatar
Eliane
Trusted Cover User
3 years ago
Solved

Payroll Reporting Centre is out

I'm trying to login to Payroll Reporting Centre and it says that something went wrong your end.   Could you please advise what is wrong and when we can expect it to work again.   Thanks,   Elle...
  • Steven_M's avatar
    Steven_M
    3 years ago

    Hi Everyone

     

    We have had some reports of the Payroll Reporting Centre being available for AccountRight and MYOB Essentials for users. This is something that our team are currently investigating for resolution as soon as possible.

     

    UPDATE: 7:30 AM (AEST) - This situation has since been resolved by the team.

Dan23's avatar
Dan23
Contributing User
Like others in this post, I am continually getting this error and cannot start a pay run.
 
"An unrecognised error occurred - unknown error code. Please try again. If the error persists, get in touch with us. Request ID: 5fc3a1b4-e494-4c18-9727-9be24f58da34"
 
Yes, it's 10pm and I'm just trying to pay my staff as scheduled (and they expect) and now I can't. Nice that you don't have 24/7 support for these sorts of time and mission critical issues - especially when you're dealing with time-poor business owners. And to rub insult into frustration, I have no other choice but to log a public request through a community forum - I mean seriously??! - that's just a pathetic excuse for genuine customer support.
 
Here's an idea... how about you just maintain service and software continutity rather than worrying about upgrading 'the look' of your site without comprehensively testing. Not impressed at all. But don't worry, you won't have to deal with my staff tomorrow, or their landlords because they haven't paid their rent on time.
 
Thanks very much! (In case you haven't realised, I'm being sarcastic, oh and I'm pretty angry too).
Steven_M's avatar
Steven_M
Former Staff
3 years ago

Hi Dan23 

 

Thank you for your feedback in regards to our support offering. 

Our phone-based teams are available during the following times: Mon-Fri: 7am-7pm  |  Sat-Sun: 9am-5pm (AEST). Outside of those times, you are always welcome to post on this Community Forum. I'm sure the MYOB Community would be happy to assist.

 

In terms of your enquiry and getting that particular message, to my knowledge, we didn't have any widespread cases of the Payroll Reporting Centre being unavailable last night (01-02/09/2021). If you are encountering an error with the Payroll Reporting Centre or processing pays, I would recommend starting a new post providing additional information into exactly when you are encountering that message and whether it does occur all the time i.e. at a different time during the day or only later in the evening. Also including, where possible, does it occur when only some of the employees or all the employees?