Forum Discussion

Sonya0202's avatar
Sonya0202
User
2 years ago

Payroll register & Payroll summary not balancing

Hi I am having trouble balancing my STP, Payroll Register and Payroll Activity statements. I have one employee whose YTD Annual leave, leave loading and personal leave are not showing on the Payrol...
Sonya0202's avatar
Sonya0202
User

Hi Sam,

Unfortunately, The scenarios do not match

1. It is only affecting one employee not everyone who has those categories

2. I have not made any adjustments through employee card file

3. It is the Annual leave, Leave Loading and personal leave that is causing the issue not ETP

4. I did terminate employee on MYOB (not in STP) however I have reactivated and tried to run zero payrun several times which worked for several other employees also not balancing in the same manner - unfortunatley still no success.

5. My payroll register summary and my Payroll Activity and verification reports are not balancing

6. Time is running out on this now, need to get the payroll done and rolled for year end.

Any further ideas

Sonya

 

Sam_R's avatar
Sam_R
Former Staff
2 years ago

Hi Sonya0202,

 

Thanks for letting me know. 

 

So that I can investigate this further with you, could you please provide screenshots of the reports - Payroll Register [Detail] report, Payroll Activity [Detail] report, and the Employee's Summary of Payments report (EOFY tab in STP)? 

 

Please hide and remove any personal employee details from the screenshots. 

  • Sonya0202's avatar
    Sonya0202
    User
    2 years ago

    Hi Sam

    As the information is company sensitive, do you have an email address I can send information to?

    Regards

    Sonya

    • Sam_R's avatar
      Sam_R
      Former Staff
      2 years ago

      Hi HarrisSmoke,

       

      Thank you for sending these details through, I will investigate these and let you know how I go.

       

      Sonya0202, If you prefer, please send these attachments via private message. 

      • Sam_R's avatar
        Sam_R
        Former Staff
        2 years ago

        Hi HarrisSmoke,

         

        As I can see from your screenshots, the Payroll Register and Payroll Activity do not reconcile with each other, and if this happens it generally indicates that a manual adjustment has been made in Pay History in the employee card. To resolve this, you will need to change the Pay History back to what it was, then process a $0 pay dated 30 June to update STP.

         

        Once these 2 reports match, the STP reports should also balance. 

         

        Do let me know how you go and if you require further assistance. 

  • HarrisSmoke's avatar
    HarrisSmoke
    Experienced User
    2 years ago

    Hi Sam,

     

    Please see attached reports showing figures from MYOB and STP.  I have added comments.  PLease let me know if you require anything further in order to assist.

    Regards Kathy