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Hi Sonya0202,
Thanks for letting me know.
So that I can investigate this further with you, could you please provide screenshots of the reports - Payroll Register [Detail] report, Payroll Activity [Detail] report, and the Employee's Summary of Payments report (EOFY tab in STP)?
Please hide and remove any personal employee details from the screenshots.
Hi Sam
As the information is company sensitive, do you have an email address I can send information to?
Regards
Sonya
- Sam_R2 years agoFormer Staff
Hi HarrisSmoke,
Thank you for sending these details through, I will investigate these and let you know how I go.
Sonya0202, If you prefer, please send these attachments via private message.
- Sam_R2 years agoFormer Staff
Hi HarrisSmoke,
As I can see from your screenshots, the Payroll Register and Payroll Activity do not reconcile with each other, and if this happens it generally indicates that a manual adjustment has been made in Pay History in the employee card. To resolve this, you will need to change the Pay History back to what it was, then process a $0 pay dated 30 June to update STP.
Once these 2 reports match, the STP reports should also balance.
Do let me know how you go and if you require further assistance.
- HarrisSmoke2 years agoExperienced User
Hi Sam,
Thank you for the repsonse. I am the only one that uses our file and I have not done any manual adjustment to the 3 affected employees. Could you see from the Payroll Activity (Detail) report that it was some of the Payroll Categories that were not included in the total in STP. These are all terminated employees that have at some stage during the FY returned as casuals. It appears that the categories that are now no longer applicable as they casual are the ones that are now not included in STP reporting. How is Pay History adjusted?
Thanks
Kathy
- HarrisSmoke2 years agoExperienced User
Hi Sam,
Can you please advise as soon as possible a solution for this issue. I have staff requesting their final STP figures.
If you do not have a solution please advise where i should turn to next?
Thanks
Kathy
- Sam_R2 years agoFormer Staff
Hi HarrisSmoke,
Apologies for the late reply.
As you have tried these additional troubleshooting steps to try and resolve this but the issue persists, your issue is sounding like my original guess that I mentioned earlier in this thread:
"The Payroll Register and Payroll Activity do not reconcile with each other, and if this happens it generally indicates that an adjustment has been made in Pay History in the employee card. To resolve this, you will need to change the Pay History back to what it was, then process a $0 pay dated 30 June to update STP"
This issue is also mentioned in this post:
"The first question you need to ask is... Do the Payroll Activity and Payroll Register reports match?
- If the answer is NO, this indicates that a manual adjustment has been made in Pay History in the employee card. If this is the case, you will need to change the Pay History back to what it was and process any changes/adjustments through Process Payroll. Then process a $0 pay to update STP"
In your case, if you have already entered a pay run into the new financial year, you will need to restore a back-up prior to the payroll year rolling over, then change the employee's Pay History back to what it was, then process any changes/adjustments through Process Payroll (If required). Then process a $0 pay to update STP. Once the reports are matching, you can finalise your employees.