Super payment not received by employee's fund

[Katup]

Hi Komal,

I'm having similar issues...I made payment for Dec and Jan Employee's super on 9/2/22.  MYOB shows status "Completed"....funds have been deducted from bank account, but no money has reached any of our employee's super funds.

I waited 1.5 hours thismorning to speak to a MYOB Support Officer, only to be cut off!!

I just want to know when this money will reach our employees funds so we stop receiving emails from Super Funds and queries from our staff!!!

[Melisa_D]

Hi @Katup, 

Sorry to hear about your experience. The super payments are working as expected, our teams have advised to allow until Friday 4th March for payments to reach the employees superfunds. 

[MsK-inthebooks]

Hi Katup,

I just checked my own personal super account and the funds for January payment that I submitted 3/2 just hit my super account today. Hope this helps and yours clear soon.