Reversals of Wages still appearing in Reconcile Account

[q_man_snowflake]

Good afternoon

I processed wages, then had to do reversal, due to employee wanting his bonus wanting to be paid to super. Unfortunately, I'm still seeing this in Reconcile Accounts.

How do i go about clearing it?

Appreciate your help.

[Tracey_H]

Hi @q_man_snowflake 

Thanks for your post. You should have the original pay transaction as a withdrawal and the reversal as a deposit, tick both of these transactions to clear each other out. 

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[q_man_snowflake]

Unfortunately when i did the reversal it has made the other transaction cash so it doesn't show up in reconcile accounts. Is this something that can be reversed again? So messy

[Tracey_H · Accepted solution]

Hi @q_man_snowflake 

It's only the Payment Method on the reversal transaction that changes to cash, the account will stay the same:

The Pay from account on the original transaction doesn't change when the reversal is recorded. If the original amount was paid to the employee check if that transaction has already been reconciled. 

If you continue to have problems please send me screenshots of the original transaction, the reversal and the Reconcile accounts window by private message.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[q_man_snowflake]

THANK YOU