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WendyMcIntosh's avatar
WendyMcIntosh
User
2 years ago
Solved

Something has gone wrong accountright needs to close

Product:  AccountRight  Build: 2022.9.24.7350 Company file ID:   last four digits:  9087   Our MYOB is also throwing up this error for only one of our many employees cards when updating details....
  • ChrisMYOB's avatar
    ChrisMYOB
    2 years ago

    Hello WendyMcIntosh 

     

    Thank you for this information.

     

    I have run the script that I mentioned in your file.

     

    This should resolve the error that you are getting.

     

    Please let me know if you have any further troubles.

    If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

ChrisMYOB's avatar
ChrisMYOB
Former Staff

Hello WendyMcIntosh 

 

Welcome to the Community Forum.

 

Can you please confirm the last 4 digits of your serial number and the company file ID for the file with which you are having this issue? I will be able to run a script that should resolve this issue.

WendyMcIntosh's avatar
WendyMcIntosh
User
2 years ago

The last 4 digits of our serial number are 9087.

 

The same error message is also happening when updating the following three Payroll Categories:-

Mon/Fri Loading - 10-12pm

Mon/Fri Loading - 10-12pm - 1

Mon/Fri Loading - 12pm>

Can you also assist with this?

 

Thanks,

Wendy

  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    2 years ago

    Hello WendyMcIntosh 

     

    I am more than happy to assist with this issue, however, I do need the Company File ID as requested.

     

    The Company File Id can be found under Help > About MYOB when logged into your file.

    • WendyMcIntosh's avatar
      WendyMcIntosh
      User
      2 years ago

      Where do I find the Company File ID?

      • WendyMcIntosh's avatar
        WendyMcIntosh
        User
        2 years ago

        My MYOB Company File ID is 25.

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