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EHAccount22's avatar
EHAccount22
Contributing User
10 months ago

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I have been on call for help for well over 3 hours. I received call back and email but then just received email to say that the call got disconnected and they would try again tomorrow. Am furious as the support assistant actually said she was ending the call to ring me back in 20 minutes. This is ridiculous and simply not good enough. We pay a premium for your software yet there is no real help at all. I read other posts removed the MYOB cache as directed via %localappdata%, closed the files rebooted the computer and still not working for 2 of our companies. MYOB is a joke with the STP employee data not matching having to run zero payroll when you may have close to 500 employees. I also use Xero for clients which is a breeze compared to this. Then I recieve email re MYOBelieve you can DIY are you serious??? You give no support now. Definately will be advising all clients to move to Reckon or Xero. 

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    10 months ago

    Hi EHAccount22 

     

    Thank you for your post.

     

    We truly appreciate your feedback. Sorry to hear that you've had that experience as we only want to provide a seamless experience to our customers.

     

    Kindly provide us the further details of your concern so we could look into it and assist you further. We are more than happy to assist.

     

    Best regards,

    Doreen

    • Nattynat's avatar
      Nattynat
      User
      10 months ago

      Dear Doreen,

       

      I dont want to post on this public site the private information. I tried replying to your message and it did not work. I do not want to attach the error messages for all to see. How am I supposed to contact you for help as no one has called me back depsite this meesage sent to me yesterday

       

      Dear 

      Thank you for contacting MYOB Customer Service. I apologize our call got disconnected. I will schedule a call back with you tomorrow morning. Thank you!

       

      Just total rubbish as no one has even tried to call me today??

       

      Very frustrated as this needs to be lodged by 14th July by ATO rules??

       

      I have no FBT figures so that is not the issue as with others comments

      • EHAccount22's avatar
        EHAccount22
        Contributing User
        10 months ago

        Dear Doreen,

         

        MYOB is really not supplying any support services at all.

         

        Basically for the last 12 days I have been tryin to solve this issue repeatedly calling MYOB being on the chat. Onall occassions I was told after hours of tryoing that I would be called back the next day and then never to receive the call back. Clearing the cache did not work. Then today after trying again for 2 companies both with over 350 employees it failed again. I llokled to the community pages and saw omne suggestion of trying in batches. I did this in smaller numbers of 50 to 70 each and it has finally lodged successfully!!!! A very stressful time and wonder why with all that supposed help that I accessed not one MYOB support staff suggested this fix. Last year we were able to lodge all staff at once? MYOB is so behind the game with help and your help pages are so basic that if you type the exact error message that you have received it does not erven come up with the exact anwser to it or why this actual message is occuring. Lift your game MYOB as with the high software charges it is simply not good enough and there will be no professiuonal recommendations to use your products.

         

        Natalie

  • Sridevi's avatar
    Sridevi
    Contributing User
    9 months ago

    Dear team

     

    Am getting something went wrong error.

     

    Is there any probelm in MYOB. We need to create pay run. 

     

    Sridevi

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      8 months ago

      Hi Sridevi,

      Thanks for your post and I'm sorry to hear that you were not able to access your accounts. I really appreciate your patience and understanding about this issue and I do apologize for the delayed response. We are delighted to inform you that the service has been fully restored following the recent Microsoft Azure outage. Essentials, AccountRight Live, and MYOB Business are now operating as usual.
       

      Both MYOB and Microsoft will maintain close monitoring of our systems in the coming days to ensure uninterrupted service. We sincerely apologize for any inconvenience you may have experienced due to this outage, and we extend our gratitude for your patience while we worked diligently to resolve the issue.
       

      If you have any further questions or require assistance, please don't hesitate to reach out. Our team is here to help.
      Regards,
      Earl

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