Supa credits

[JcorpMelissa]

Hi

supa has been returend but with no deatils, how do i find the information on what funds didnt go through?

[JcorpMelissa]

HI

why are supa payments showing up when they have already been paid?

[Melisa_D]

Hi @JcorpMelissa, 

Thanks for your post. I'm happy to take a look into this for you, can you please send me a private message with the below details:

• Serial number 
• Your full name and email address 
• Date and amount of the superannuation payment that was returned 

[JcorpMelissa]

AFTER 1 HOUR ON HOLD - TECHINICAN HUNG UP

TODAY 1.5 HOURS ON HOLD AND YOUR SERVICE DEPARTMENT DONT KNOW THE ANSWER AS THEY ARE NOT TRAINED IN SUPA.

HOW DO YOU GET A RESPONSE TO A MASSIVE LACK OF INFORMATION?

YOUR PRIVATE MESSAGE REPLY HAS NO LINK

HOW LONG ARE YOU EXPECTED TO STAY ON THE PHONE TO HAVE A QUESTION ANSWERED. 

\

\SUPA WAS PAID

THEN RETURNED

HOW DO YOU NOT GIVE A REPORT THAT THE SUPA DIDNT GO THROUGH?

\HOW DO YOU REPAY IF IT HAS ALREADY GONE THROUGH BUT NOT RECIEVED.

THIS IS NOT GOOD ENOUGH

[JcorpMelissa]

WHY IS MYOB NOT PROVDING INFORMATION ON RETUREND FUNDS

[Melisa_D]

Hi @JcorpMelissa, 

I'm sorry that you've had that experience. 

In my message above the private message link is in purple and directs you to send through a direct message to myself, if this link is not working for you can you try this link. Once I have that information I can take a look into this for you.