Terminated Employee by mistake

[JessRoots]

I accidently Termindated an Employee who had leave owing by mistake. The Employee hadn't actually finished. I can see his leave it ok on his payslip but on the Entitlements Leave report it is showing him as a negative balance. How do I fix this to show his correct balance which is on his payslip?

[SamaraM]

Hi @JessRoots 

To remove the termination date from the employee's card:

• Go to the Card File command centre > Cards List > Employees tab > open the employee's card.
• Click the Payroll Details tab.
• Clear the Termination Date (click to highlight the date and press the <Delete> key on your keyboard).
• Click OK.
• After removing the end date, then the entitlement should revert back to what it was previously.

If it is still incorrect then you can adjust the leave entitlements.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[JessRoots]

The issue is that the payslip was ok but the leave report was incorrect. None of the options to fix would have corrected it. I ended up creating an new card file for the employee after a online chat didn't resolve the issue and a response from the forum took too long.

[SamaraM]

Hi @JessRoots 

Generally, when reinstating an employee, we would simply be removing the Termination Details from the Card file (the steps I mentioned above).

For this reason; If we have 2 Employee Cards containing the same Superfund information and the original card was used with Pay Super before, then it will remember the member number in the background, and you may get an error later on due to the system identifying a Duplicate Employee Number. 

In the current situation, it would be better to delete any pay runs since creating the new card now, then reinstate the original card to prevent any issues later (where there may be a lot more pay runs to deal with). 

Here is our Help Article on that process in case you get stuck: Reinstating an employee.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.