Wrong ETP values in STP Reports - Summary of Payments overstates the ETP amounts paid
Hi there
We have spent the last two weeks on the phone with MYOB support in relation to incorrect ETP amounts for two of our employees. The amounts in Payroll Activity, and the employees YTD payroll is correct. However the Summary of Payments are duplicate ETP amounts resulting in over-statement in the Summary of payments.
The YTD Verification Report do not match with Payroll Summary due to the above reason.
We have carried out all the steps outlined in Wrong ETP values in STP reports. But this has not resolved the issue.
We have also run a $0 payrun dated 30 June 2022 as per advise by MYOB but did not resolved the issue.
We cannot Finalise these these two employee since the the Summary of Payments overstates the amount of ETP paid to them, and DOES not match their payroll records.
Please advise how this can be fixed asap. There is now less than one week to the deadline of 14 July. Can an agent please respond to me TODAY!!!!