Can anyone help with a customer showing a balance owing but no records exist. The invoice shows 0 the statement shows 0 but there is amount showing under balance when you click on the customer how do i get rid of this.
is the invoice post dated?
Can you do a find transaction on the amount that is showing?
If you do a accounts receivable report does it show? Can you drill down from there to see the invoice?
A screenshot of it would be helpful if these suggestions don't help
Lisa
Hi Lisa
The invoice it refers to has a 0 blance owing and it doesnt show up in any report and I have attached screen shot as you can see the balances are all 0
Try going into recieve payments
select the customer there may be a credit that needs to be allocated perhaps
you may need to select include closed sales
Lisa
I bet there is a finance charge allocated to it somehow. I have the same problem, from past users of the file, and because the file has been purged over the years, I can't get rid of them.
My work around for this, if you need to still need to use that card was to make a dummy customer card, and then combine the customer with the charge to the dummy card then start a new card for the existing customer. Then I just inactivated the dummy card, entering a z in the front of the name, so it always sits on the bottom of any lists. Messy, but I had so many, it was the only way to get rid of them all. Hope this helps.
