Customer Card showing as payment owed
Can anyone help with a customer showing a balance owing but no records exist. The invoice shows 0 the statement shows 0 but there is amount showing under balance when you click on the customer how d...
Forum Discussion
is the invoice post dated?
Can you do a find transaction on the amount that is showing?
If you do a accounts receivable report does it show? Can you drill down from there to see the invoice?
A screenshot of it would be helpful if these suggestions don't help
Lisa
Hi Lisa
The invoice it refers to has a 0 blance owing and it doesnt show up in any report and I have attached screen shot as you can see the balances are all 0
Try going into recieve payments
select the customer there may be a credit that needs to be allocated perhaps
you may need to select include closed sales
Lisa
Hi Lisa
Nothing there at all, I have done a general ledger report and for some reason its there as far back as I can go which is 2014 but its never been an issue and I have no idea why, we have now closed the business and i dont know how to get rid of it. If I did a credit there is nothing to put it against.
