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Inquiring's avatar
Inquiring
User
2 years ago

Doubling & tripling up on Invoice Numbers.

For some reason for the last month, invoice numbers have been doubling up in my system, I've just noticed this and it's very troubling. How to fix this and why is it happening in the first place.

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  • SamaraM's avatar
    SamaraM
    Former Staff
    2 years ago

    Hi Inquiring 

     

    Thanks for your post. We have identified a situation whereas a sale is deleted, the software sees that as the next available number to enter automatically, then the next time it will use that # + 1, and thus causing there to be duplicated invoice numbers.

     

    As a way to prevent this from happening, we have added a warning that you can activate to warn you if you are about to save an invoice number that already exists. To turn this on; Go to Preferences > Sales> Tick Warn for Duplicate Invoice Numbers on Recorded Sales.

     

    Hope that helps. 


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